cannot connect to iTunes on ipad

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cannot connect to iTunes on ipad

Hi, I get the cannot connect to iTunes Store message, then it asks me to retry, re enter my password, gives the error message again... And we go round an round in circles. My settings are otherwise up to date

iPad 2 Wi-Fi

Posted on Feb 3, 2014 5:34 AM

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Answer 1

jeremy_v

Community Specialist

Feb 5, 2014 7:52 AM in response to TiaMonster

Hi TiaMonster,

Thanks for visiting Apple Support Communities.

If you can't connect to the iTunes Store and you're repeatedly asked for a password, first try signing out:

Tap Settings > iTunes & App Store, then tap the Apple ID signed in.

Choose Sign Out from the menu that appears.

Restart your iPad next:

iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430

After your iPad restarts, tap the iTunes Store icon. You should be able to browse the iTunes Store even if you are not signed in.

If you still receive a "Can't connect to the iTunes Store" message, be sure to try these troubleshooting steps from the article above (TS1368):

Troubleshoot issues on an iPhone, iPad, or iPod touch

If you haven't been able to connect to the iTunes Store:

Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.

Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.

Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.

Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.

Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.

Try resetting (turning off and then on again) your Wi-Fi router.

If the issue persists, trytroubleshooting your Wi-Fi networks and connections.

Once you can connect to the iTunes Store, sign back in from Settings > iTunes & App Store.

Best Regards,

Jeremy

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