HT203206: Fix unexpected quits or launch issues in iTunes for Windows

Learn about Fix unexpected quits or launch issues in iTunes for Windows
therightway
Level 1 (0 points)

Q: itunes wont open, says its missing msvcr80.dll. I cannot find out how to get this fixed...

i cannot get computer to open itunes, it keeps saying needs msvcr80.dll i cannot figure out how to fix this.

iPhone, iOS 7.0.4

Posted on Feb 3, 2014 6:31 AM

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therightway

Q: itunes wont open, says its missing msvcr80.dll. I cannot find out how to get this fixed...

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  • by Andrew-ACT-ACSA,

    Andrew-ACT-ACSA Andrew-ACT-ACSA Feb 3, 2014 6:43 AM in response to therightway
    Level 2 (354 points)
    Feb 3, 2014 6:43 AM in response to therightway

    Looks to me like Apple's iTunes update isn't applying newer versions of:

     

    Apple Application Support

    Apple Mobile Device Support

     

    These are built-in to the setup.exe. The consumer way of fixing them is a total uninstall of iTunes and the above packages. You can include Bonjour but I don't think that's causing the problem. Now when you install iTunes it gets the latest version of these.

     

    More advanced users can extract the applemobiledevicesupport64.msi and appleapplicationsupport.msi files and run these if already at iTunes 11.1.4. Include the itunes.msi/itunes64.msi if it's an older version of iTunes that's broken. Doing this has repaired my clients without the messy/lengthy process described by Apple on http://support.apple.com/kb/TS5376