Q: i just downloaded itunes and get an error message (-3212) when I try to connect to the store.  I have an hp pavillion using Windows 8.1

Hello Steve,

Thank you for the details of the issue you are experiencing with the iTunes Store.  I recommend the following steps for error (-3212):

"Error 3000" through "3999"

Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.

Find the full article at the following link:

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/ts3297

Thank you for using Apple Support Communities.

Best,

Sheila M.