help - no sound from my iPhone 5
my iphon5 does not ring...play music...there is absolutely no volume being produced from my phone. It does work when there are headphones plugged in. Could the jack be broken?
iPhone 5, iOS 7.0.4
User profile for user:
sheila_m.
User level:
Community Specialist
Hello drmack17,
Thank you for the details of the issue you are experiencing with the speakers on your iPhone. I recommend the following steps for an issue like this:
- Verify that the volume is set to a level you would normally be able to hear.
- Ensure that there is nothing plugged in to the headset jack or the dock connector.
- If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
- Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
- If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
- If the iPhone is paired with a Bluetooth headset or car kit:
- Try turning off Bluetooth.
- If you experience difficulties with the Bluetooth feature, followthese troubleshooting steps.
- Restart the iPhone.
- If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
- If the issue is not resolved after restoring the iPhone software, please contact Apple Support.
You can find the full article here:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Thank you for using Apple Support Communities.
Best,
Sheila M.