Q: Camera is not working

Hey Shelli21,

Thanks for the question. I understand that you are experiencing issues with your iSight camera on your MacBook Pro. Great troubleshooting so far!

While you may have already attempted all of these steps, I wished to provide them to you just in case. If your issue persists following these steps, see the last section:

How to Troubleshoot iSight

http://support.apple.com/kb/HT2090

Built-in iSight cameras

These steps are for iSight cameras that are built into a computer, such as the iMac G5 (iSight) or later, the MacBook, or MacBook Pro.

 

1. See if the issue is application-specific.

Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.

 

2. See if the issue is user-specific.

Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.

 

3. Find out if the computer recognizes the iSight

Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.

 

4. Reset SMC or PMU

Reset your computer's SMC or PMU, and then check System Profiler again. (SMC reset instructions for iMac G5 (iSight), Intel-based iMacs; PMU reset instructions for MacBook and MacBook Pro.)

 

If your built-in iSight camera is still not behaving correctly after trying all these steps, you may need to contact Apple or an Apple-Authorized Service Provider for service.

Thanks,

Matt M.