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Updating to itunes 11.1.4.62 Install failed on W8.1

Hello,


I tried to update my Itunes to 11.1.4.62 this morning, and it failed.

I followed the instructions and downlaed it from the Apple website and ran it... it failed again.

When I then tried to open Itunes, it failed staying multiple DLLs where missing.

I had to un install every apple program on the Pc and tried the itunes dowanleded install again... it failed.

I got hold of the pervios version, and it installed without a problem. I tiy to run the update again ... it failes.

( it "loads new files", gets to the get of the progress bat, then "rolling back", then the failed message.


iTunes Installer Completed.

The installer encountered error before itTunes could be configured

Error occured during installation. Your system has not be modified

Please run the installer again, or click finish to exit.


Then I open the previous I tunes, I couldnt open it as the iteuns libaray file was created by a newer version of itunes and therefore wil not load.

I renamed the file and tried again, itunes opens, but I cannot add my music or open the itunes tore, and itunes crashes.


Ive de-authorized the PC, and re-authoried it again, Itunes Crashes


Windows event logs shows an error :-



Faulting application name: iTunes.exe, version: 10.7.0.21, time stamp: 0x504d85d9

Faulting module name: iTunes.dll, version: 10.7.0.21, time stamp: 0x504d85b5

Exception code: 0xc0000409

Fault offset: 0x00fa1eab

Faulting process ID: 0x2480

Faulting application start time: 0x01cf2120f2afa332

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Program Files\iTunes\iTunes.dll

Report ID: 4d722fdf-8d14-11e3-b058-001921394ac7

Faulting package full name:

Faulting package-relative application ID:

PLEASE, can some either help me upgrade windows, or get the version version working again ?

Thanks

Posted on Feb 3, 2014 12:56 PM

Reply
8 replies

Feb 6, 2014 9:10 AM in response to G-Oker

HI Jason, just a update, i got round the Windows Installer error mesasge on some of the programs by right mouse clicking on each application in Add/Remove programs,selecting the CHANGE option, and then selecting REMOVE from there.

HOWEVER, i cannot remove Apple Mobile Device Support ( it starts to un-installed, the Rolls back, and displays a Fately Error popup), and Bojour only has uninstall or repair.


Are there any other ways of removing these two programs ?


thanks

Feb 6, 2014 9:21 AM in response to G-Oker

G-Oker.


Select the repair option and then uninstall Bonjour. With the AMDS run step 2 and down of the article below to uninstall. If you are still unable to uninstall Bonjour, repeat the steps in the article below for this as well.


"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows

http://support.apple.com/kb/TS3704


-Jason H.

Feb 12, 2014 11:15 AM in response to PME9294377

So how does one fix the problem, ""The feature you are trying to use is on a network resource that is unavailable" alert appears when you remove Apple software in Windows"" on WIndows 8 or 8.1???


The apple support that deals specifically for this issue instructs you to get the MS Install/Uninstall Utility but ironically the NOTES state that this tool does NOT work on Windows 8.


Well, now what?!?!?!


Any help would be GREATLY appreciated!!!

Updating to itunes 11.1.4.62 Install failed on W8.1

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