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app store id greyed out for updates?

Hi i have a problem with the app store and that problem is i go to update my apps and it has a user id that it wont let me change to the one i normally use(the ones thats there is greyed out and i cant change it) ,i have had no problem with this prior whether its updating or downloading new apps.i would like to fix this issue to i can add some updates.thanks for your time and have a great day.(i can still install apps amd sign in normally with the exception of updateing the osx apps)

OS X Mavericks (10.9.1)

OS X Mavericks (10.9.1)

Posted on Feb 3, 2014 1:49 PM

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8 replies

Feb 3, 2014 4:42 PM in response to justaskingaboutmac

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.

Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.

Triple-click anywhere in the line of text below on this page to select it:

kMDItemAppStoreHasReceipt=1

Copy the selected text to the Clipboard by pressing the key combination command-C.

In the Finder, press command-F to open a search window, or select

File Find

from the menu bar. In the search window, select

Search: This Mac

from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select

Other...

A sheet will drop down. In that sheet, select

Raw Query

as the criterion, then click OK or press return.

Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.

The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.

At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.

Quit and relaunch the App Store. Test.

app store id greyed out for updates?

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