Changed my APPLE ID -> iCloud login failed on iphone -> login data cannot be updated!

Question

Level 1

5 points

Changed my APPLE ID -> iCloud login failed on iphone -> login data cannot be updated!

Dear manufacturers and users of APPLE's hipster devices,
I just changed my APPLE Id & created a new password.

To do that, I've been using my Desktop PC with a standard browser and the official login to the APPLE Id management website: appleid.apple.com ::: I added a new E-Mail Address and registered it as my new APPLE ID. Then I deleted the old obsolete E-Mail Address that has been my my OLD APPLE ID. Now I have a new APPLE ID.

ℹ Afterwards, I received an error message on my iPhone.
iCloud cannot log me in anymore, because the iCloud App stubbornly tries to log me in with my OLD APPLE Id.

What made matters even worse is that the login window doesn't allow me to enter my new APPLE ID.

➕ Even after I changed my APPLE ID login data on my iPhone (ignoring lots of annoying iCloud error messages) iCloud could NOT log me in anymore.

"Verbindung zum Server fehlgeschlagen" [/ "Server Connection failed"]

What's happening?

Why can't the APPLE ID server simply notify the iCloud APP, about an updated APPLE ID whenever the App is trying to login with obsolete data?

Why cant I simply change my iCLOUD LOGIN DATA in the iCloud settings ??

NO... It doesn't work_ :

ℹ The topic with "ICLOUD / Account" contains my old APPLE ID, is displayed grey and canNOT be modified.

WHY?

please... support. !

Do I have to reset my iPhone whenever I change my APPLE Id?! :::

I even tried to DELETE my malfunctioning iCloud Account now.

NO LUCK.

I have to login to delete the existing iCloud Account... What an irony: My OLD login ID doesn't exist anymore. (as I already explained above.) >.<

... again the question comes to mind:::

Do I have to reset my iPhone whenever I change my APPLE Id on anohter device?! :::

Is there a solution?

ℹ ➕& NO: I CANNOT EVEN CHANGE MY APPLE ID back to the former (obsolete) E-Mail Address that is still registered in my iPhone and obviously cannot be modified in any available settings. (The iCloud App doesn't seem to be informed... even after I modified my APPLE ID login data in my iPhone settings... as I also explained above...) 😐

Who programmed iOS/ who developed the iCloud App?! Can't You guys have a talk and properly integrate Your login procedures..?

... help! pls.!

iPhone 5, iOS 7.0.4, You mad?..

Posted on Feb 3, 2014 2:18 PM

Reply

Answer 1

randers4

Level 9

63,519 points

Feb 3, 2014 2:26 PM in response to HForster2101

If the old ID is your ID, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Reply

Answer 2

HForster2101 Author

Level 1

5 points

Feb 3, 2014 3:10 PM in response to randers4

>> click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. <<

😐

okay... I'm gonna try to *edit next to the primary email account* ... Does it have to be exactly that entry and if so - why not any?

Why can't I simply re-add and confirm my old E-Mail Address and register that new/old entry as my new/old login for APPLE ID?

I tried that:...I get this:

Just to sum up my problem again for anyone who might have the same or simlar issues:

In short:

All I did was register a new E-Mail Address as my new APPLE ID (on the apple ID management website).

Now nothing works anymore on my iPhone.

1.) I cannot log in on iCloud.

2.) An annoying iCloud login error message pops up every 3-4 seconds.

3.) I cannot modify the login data in the iCloud settings. (nope: the entry is displayed grey in the settings and cannot be modified... if that would simply work, I wouldn't need any support.)

4.) Even after I properly entered the new data in the APPLE ID login settings on the iPhone -- iCloud cannot log me in and annoys me with error messages.

5.) I cannot even delete the iCould account, because I'd have to properly log in to be able to delete it. (I cannot do that, as I explained above.)

6.) AND I CANNOT change my APPLE ID back to my former E-Mail Address: It simply doesn't work (yet?)... When I try to enter my formerly used (and newly registered) E-Mail Address a message appears: "APPLE ID must O NOT ALREADY BE IN USE!" (marked red... see screenshot above!)

7.) This is weird and confusing... and I honestly believe You have to have a talk with your developers team!

Something is wrong on behalf of Your program behavior... not only in the iCloud App, but obviously also on Your APPLE ID management website!

(I don't wanna sound arrogant... I'm happy You replied so fast, but I think You should do something about the problems I described. Even if Your workaround helps! There's clearly something in wrong in the procedures of Your software.)

Reply

Answer 3

randers4

Level 9

63,519 points

Feb 3, 2014 3:37 PM in response to HForster2101

In case you didn't know it, none of us work for Apple (except rare cases when an Apple "Community Specialists" posts). We are just users like you. The posted solution has worked for dozens of users, but it will only work in cases when the old Apple ID is an earlier version of your current ID (as I indicated in my first post). It you created a new ID that the old email address was never associated with it will not work. If the old email address is already associated with a different ID this will not work, and you will get an error messge when you try.

Reply

Answer 4

HForster2101 Author

Level 1

5 points

Feb 3, 2014 3:53 PM in response to randers4

It didn't work...

To follow Your workaround instructions I ..:

1.) had to delete my old E-Mail Address again, that I already registered again in my attempt to *restore* my old login data:

I forgot that first... see above...

2.) ... entered my old E-Mail Address in the entry *next to the primary email account*.

3.) ... confirmed my newly entered / but old E-Mail Address (again.)

4.) !!! ... when I try to enter my old E-Mail address as my new/old APPLE ID I still get THIS:

THIS IS CLEARLY A BUG. 😍

(A series of bugs actually!)

[edit: If anybody from the APPLE developers team should read this post... which is probably unlikely...]
Please patch Your software: !
Your *APPLE ID management software* AS WELL AS the *iCloud login window* along with the *iCloud settings*: The user needs to be able to modify the entry: "APPLE ID" in the iCloud App settings!

Message was edited by: HForster2101

Reply

Answer 5

randers4

Level 9

63,519 points

Feb 3, 2014 3:45 PM in response to HForster2101

HForster2101 wrote:

Please patch Your software:
Your *APPLE ID management software* AS WELL AS the *iCloud login window* along with the *iCloud settings*: The user needs to be able to modify the entry: "APPLE ID" in the iCloud App settings!

Message was edited by: HForster2101

You aren't talking to anyone here who works for Apple. If you want to talk to apple, call support: http://www.apple.com/support/icloud/contact/.

Reply

Answer 6

HForster2101 Author

Level 1

5 points

Feb 3, 2014 4:06 PM in response to randers4

Thanks! I did contact the support team, now...

If they don't react/ If they don't fix the described issues I'm going to have to reset my iPhone AGAIN.

...

... let's see... 😉

Reply

Answer 7

randers4

Level 9

63,519 points

Feb 3, 2014 4:07 PM in response to HForster2101

You're welcome. Good luck.

Reply

Answer 8

HForster2101 Author

Level 1

5 points

Feb 3, 2014 4:22 PM in response to randers4

Just for clarification: ➕

>> If the old email address is already associated with a different ID this will not work, and you will get an error [message] when you try. <<

I'm aware of that. That would be logical, but that is not the case.

The APPLE ID management software refuses to accept an APPLE ID that I deleted from the same account a few hours earlier. It's clearly a bug. This E-Mail Address is not used on another APPLE ID and it has been deleted from this ID earlier. Perhaps it might work when I wait a little longer for the data base to update or something... (?)

Thanks for Your kind support, anyway!

Message was edited by: HForster2101

Reply