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Feb 3, 2014 7:14 PM in response to jpsenkby Allan Jones,Welcome, John!
It's going to be hard to troubleshoot when knowing so little. Please refer to this site:
http://www.everymac.com/systems/apple/index-apple-specs-applespec.html
and use the links on that page to see what models it most looks like. The same site also has this feature:
http://www.everymac.com/ultimate-mac-lookup/
Note the instructions about entering only part of the serial number. If you follow the instructions, the partiol serial infomation should point to the exact model.
If it's an iMac, there are two forums here; one covers iMac from their introduction in 1998 through 2005, and the other covers 2006 through the present. Once you tell us the version we can get you moved, as the forum you are in now is for pre-1998 Mac hardware and gets little traffic.