Microsoft Word Documents & SWOD

Question

GothamCowboy Author

Level 1

4 points

Microsoft Word Documents & SWOD

One of my teachers is having a terrible issue with this. Everytime she opens a Word document she gets the SWOD.

New iMac 13"

Word 2008 and later 2011

10.8.5

When she opens a document she previously created the SWOD appears and Force-Quit is necessary. Any document she creates from scratch is fine. I have taken these bad files to my machine with same specs and recreated the issue.

We've tried uninstall/reinstall, upgrading to 2011. trashing .plist files and others, deleting and recreating user and trying a new machine. Starting with everything clean except the files I believe those previous files may be corrupt. Is it possible to "clean" those files?

MacBook Pro, Mac OS X (10.5.4), 2.16 Ghz Intel Duo, 2GB Memory

Posted on Feb 3, 2014 6:04 PM

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Answer 1

VikingOSX

Level 10

124,388 points

Feb 4, 2014 2:09 AM in response to GothamCowboy

Verify that the latest Microsoft Update for Office for Mac 2008/2011 is installed. If you do a get info on the bad Word document, what is the creation date? Perhaps, these documents are from an era that Microsoft no longer supports. My backup plan would be to download LibreOffice and try opening the suspect Word documents with it.

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Answer 2

rccharles

Level 6

13,037 points

Feb 4, 2014 11:29 AM in response to VikingOSX

There is this zoo of problems.

https://discussions.apple.com/thread/3504333?start=0&tstart=0

"Yes, turning off autosave works. I've been running that way since March and haven't seen the problem since. Before that, I was seeing filesystem corruption at least once a week while editing certain (very large / complex) documents."

save early, save often. command + S

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Answer 3

GothamCowboy Author

Level 1

4 points

Feb 5, 2014 1:00 PM in response to rccharles

VikingOSX Thanks. Everything is updated. I checked the creation dates and everything is within last month.

rcharles- that is a zoo of problems. I turned off autosave and get the same issue. Either the SWOD or when clicking on the document to open, it will start Word but not enough to open the document. It hangs until I do a force quit.

Documents that I'm able to open, modify and save then cause the same problem when opened again. Different computers, different Word installs. Permissions and disks checked and repaired in Disk Utility.

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Answer 4

Tony T1

Level 6

10,247 points

Feb 5, 2014 1:35 PM in response to GothamCowboy

GothamCowboy wrote:

VikingOSX Thanks. Everything is updated. I checked the creation dates and everything is within last month.

Run the Updater in:

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

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