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Yazan1

Q: I cannot view a movie I rented on iTunes.  I have gone through all the troubleshooting and have reset my computer with no luck.  My account had been debited and when I go to the movie's site, the price for the rental had increased. Help please!

I recently downloaded "Inequalirt For All," a movie by Robert Reich.  I loaded $20 onto my iTunes account and there was a special where I could rent the movie for $0.99.  I rented the movie but have not been able to download and play it.  The error message says that there was a problem with my download even though it charged my account.  I have gone through the troubleshooting steps and have reset my computer.  The rental does not show up on my iPad or iPhone either.  I would like to watch this movie!  Please help!  Thank you!

iMac, Mac OS X (10.7.5)

Posted on Feb 3, 2014 9:34 PM

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Q: I cannot view a movie I rented on iTunes.  I have gone through all the troubleshooting and have reset my computer with no luc ... more

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  • by mario49,

    mario49 mario49 Feb 6, 2014 10:47 AM in response to Yazan1
    Community Specialists
    Feb 6, 2014 10:47 AM in response to Yazan1

    Hello Yazan1,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

    http://support.apple.com/kb/ht1933

     

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

     

    Best of luck,

    Mario

  • by sbanark,

    sbanark sbanark Dec 16, 2014 5:25 PM in response to mario49
    Level 1 (0 points)
    Dec 16, 2014 5:25 PM in response to mario49

    Hi - I have the same problem. I downloaded a movie rental on iTunes on my windows laptop. I cannot view the movie. The movie seems to play but there is no sound or video. I cannot send a support ticket because my windows laptop does not have a serial number. What to do?