HT201272: Download your past purchases
Learn about Download your past purchasesQ: I cannot view a movie I rented on iTunes. I have gone through all the troubleshooting and have reset my computer with no luc ... I cannot view a movie I rented on iTunes. I have gone through all the troubleshooting and have reset my computer with no luck. My account had been debited and when I go to the movie's site, the price for the rental had increased. Help please! more
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Helpful answers
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Feb 6, 2014 10:47 AM in response to Yazan1by mario49,Hello Yazan1,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
- Find the email receipt for your purchase.
- Click Report a Problem under the app that is having the issue.
- When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
- Click Report a Problem next to the item you are having an issue with.
- From the Choose Problem dropdown menu, choose the appropriate issue.
- Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
- Click Submit to have your issue reviewed.
Best of luck,
Mario
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Dec 16, 2014 5:25 PM in response to mario49by sbanark,Hi - I have the same problem. I downloaded a movie rental on iTunes on my windows laptop. I cannot view the movie. The movie seems to play but there is no sound or video. I cannot send a support ticket because my windows laptop does not have a serial number. What to do?
