HT5569: iOS: Connecting to Wi-Fi

Learn about iOS: Connecting to Wi-Fi
ojames2469

Q: When I try to connect my iphone to the wifi it keeps saying UNABLE TO JOIN NETWORK what can I do to resolve this?

When I try to connect my iphone to the wifi it keeps saying UNABLE TO JOIN NETWORK what can I do to resolve this?

iPhone 4S

Posted on Feb 4, 2014 5:37 AM

Close

Q: When I try to connect my iphone to the wifi it keeps saying UNABLE TO JOIN NETWORK what can I do to resolve this?

  • All replies
  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Feb 6, 2014 12:24 PM in response to ojames2469
    Community Specialists
    Feb 6, 2014 12:24 PM in response to ojames2469

    Hi ojames2469,

     

    Thanks for visiting Apple Support Communities.

     

    I recommend starting with the steps in this article if you are not able to join a Wi-Fi network:

    1. Be sure you're in range of your Wi-Fi router (access point).

    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.

    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

    4. Restart your iOS device.

    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.

    6. Tap the info button ( i ) and Forget this Network.

    7. Try to connect to your desired Wi-Fi network.

      Note: You may need to enter your Wi-Fi password again if your network requires one.

    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.

    9. Update your device to the latest version of software.

    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

    If the issue persists, see the article for additional steps that can help:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

     

    Best,

     

    Jeremy