I am unable to send mail from my Orange.fr account on my ipad add

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I am unable to send mail from my Orange.fr account on my ipad add

Orange.fr lost personal data on Sunday, so I decided to change the password on my mail account which I did successfully can pick up and send mail via Thunderbird on my PC. However, I had to delete my orange account from the mail application as it would let me change the password in settings. I can now receive mail OK, but I an unable to send as I get the message that "That the username or password for "SMPT (email address)@smtp.orange.fr" is incorrect. I have checked the server settings against those on Orange.fr website, and they are correct. Any ideas what the problem is?

iPad 2, iOS 7.0.4

Posted on Feb 4, 2014 5:44 AM

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Answer 1

jeremy_v

Community Specialist

Feb 6, 2014 11:28 AM in response to Dunesfifi

Hi Dunesfifi,

Thanks for visiting Apple Support Communities.

Be sure to try all of the troubleshooting steps in this article if you are not able to send email using your iPad:

iOS: Troubleshooting Mail

http://support.apple.com/kb/ts3899

Cheers,

Jeremy

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Answer 2

Feb 6, 2014 12:31 PM in response to Dunesfifi

iOS: Unable to send or receive email

http://support.apple.com/kb/TS3899

Can’t Send Emails on iPad – Troubleshooting Steps

http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/

Setting up and troubleshooting Mail

http://www.apple.com/support/ipad/assistant/mail/

Using a POP account with multiple devices

http://support.apple.com/kb/ht3228

iOS: Adding an email account

http://support.apple.com/kb/HT4810

iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account

http://support.apple.com/kb/ht1694

iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync

http://support.apple.com/kb/TS1944

Server does not allow relaying email error, fix

http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/

Why Does My iPad Say "Cannot Connect to Server"?

http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html

How to Sync Contacts with Your iPad Using iTunes

http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html

iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password

http://support.apple.com/kb/ts2621

iCloud: Create a group and add contacts to it

http://support.apple.com/kb/PH2667

eMail Groups - You can use a third party app that many users recommend.

MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8

Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8

iPad Mail

http://www.apple.com/support/ipad/mail/

Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.

http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/

Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)

Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.

 Cheers, Tom 😉

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