7 Replies Latest reply: Oct 27, 2015 5:28 PM by Msmetta
JAD21 Level 1 (0 points)

Find My Iphone keeps telling me "offline". I have tried disconnecting from wi-fi and just using cellular data and downloading the Find My Iphone app. Any other suggestions?

iPhone 5c
  • ariel s Level 4 (1,695 points)

    Hi JAD21,


    Thanks for using Apple Support Communities.  This article has steps you can take to troubleshoot Find My iPhone:


    iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac


    "No location available," "Offline," or "Location Services Off" alerts

    This can occur if:

    • The date on your device is incorrect. Choose Settings > General > Date & Time to check and set the date.
    • Your iOS device is currently off or not connected to a data network (Edge, 3 or 4G, or Wi-Fi). Wait a few minutes and try again.
    • Your iPad (Wi-Fi only), iPod Touch, or Mac is currently off or not connected to a Wi-Fi network.
    • Location Services is not enabled on your iPhone, iPad, or iPod Touch (Settings > Privacy) or on your Mac (Date & Time) preferences. Learn more about Location Services on your Mac:
    • You are located in a country where Apple does not offer this feature. This feature may not be available in all countries due to technical limitations or local law.



    - Ari

  • jaw444 Level 1 (5 points)

    Hi Ari

    i have just gone through the article and updated everything.  Location services were  not enabled so i though enabling them would solve the problem.  But no success.  The problem is exactly what it was before which is that when i want it to find my mac and play a sound letting me know where it is, it says "locating" for a long time, while the iPhone is instantly found, and then, for the MBP, it says the device is offline.  If it was offline, i wouldn't be able to go onto the iCloud website and test this problem.  What explains Find MY Phone thinking my Mac is off line when it's clearly awake an connected to the internet with wifi?  What do i  have to do to fix this, and if there is no fix, what is wrong with my system to cause this malfunction?  To be clear, location serves is enabled in Privacy settings, the box is checked.  The box is also checked for Safari.  Why is iCloud not able to see my Mac, which is accessing the iCloud website in order to reach iCloud and use Find my Phone/Mac?

  • jennydc77 Level 1 (0 points)

    The same thing is happening for me. I  tried these instructions but they didn't work. I wish this app would work.

  • Not2SmartUser Level 1 (0 points)

    Go to System Preferences>iCloud> and make sure that "find my mac" is turned on.  you'll have to close any browsers that are logged into iCloud

  • videl6000 Level 1 (0 points)

    having the same problme with my iPhone- fortunately I found it anyway.  once I had it back I checked connection (wifi on), date and time, and location services all correct/on/functioning.  so still not sure why i was unable to locate it when I needed it, couldn't even play the sound which in this instance may have been enough

  • videl6000 Level 1 (0 points)

    I think I figured out my own problem, now I can see 2 listings for my phone, the correct one in my possession and a 2nd that still says offline, I believe it's my old phone that is being used by a family member (without cellular data).  so that answers the offline part but not why my current phone didn't show up at all

  • Msmetta Level 1 (0 points)

    I could not locate my iPhone because it would not sound. After I located it manually, I went through all these posts to determine why sound on Find a Iphone would not sound. The iPhone was a few feet from my mac which I was using to locate the phone. Both mac and iPhone were on, had access to wifi and I found internet worked on both. Cellular and data roaming on iPhone were on. Phone had location services on. Date and time were correct.  I have used Find my iPhone several times and it always worked like a charm in the past so Canada does support this service. Mac displayed the location of my iPhone on the map. Sound would not work because message said iPhone was "offline" but, to be clear, iPhone was on and I could use safari so it had no problem accessing the internet. This is the same iPhone I successfully located previously through Find my iPhone by using sound.


    Can anyone make further suggestions as to why I cannot play sound to locate my iPhone?


    Thank you.