HT204404: If the remote buttons don't work on your Apple EarPods

Learn about If the remote buttons don't work on your Apple EarPods
Rachael777
Level 1 (0 points)

Q: External volume does not work

My external volume buttons are stuck and do not work. When listening to music there it no touch buttons to use to adjust the music volume. How can I adjust it ?

iPhone 4S

Posted on Feb 4, 2014 10:47 AM

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Rachael777

Q: External volume does not work

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  • Helpful answers

  • by sheila_m.,

    sheila_m. sheila_m. Feb 6, 2014 11:26 AM in response to Rachael777
    Community Specialists
    Feb 6, 2014 11:26 AM in response to Rachael777

    Hello Rachel,

     

    Sorry to hear about your volume buttons on your iPhone.  It sounds like you are trying to adjust the volume without using the buttons. 

     

    If you have iOS 7 installed on your iPhone, you can use Control Center to adjust the volume:

    You can access Control Center from anywhere in iOS—including the Lock screen. To access Control Center, swipe up from the bottom of the screen. To close Control Center, swipe down, tap the top of the screen, or press the Home button.

    HT5858-ios7-control_center_home_screen-001-en.png

    In Control Center, you can adjust these settings:

    • Turn on or off Airplane mode, Wi-Fi, Bluetooth, Do Not Disturb, and screen-orientation lock
    • Adjust screen brightness
    • Play, pause, or skip a song, and adjust playback volume
    • Connect to an AirPlay device or toggle between audio output
    • Adjust whether your device is discoverable for AirDrop

     

    iOS: Understanding Control Center

    http://support.apple.com/kb/HT5858

     

    Alternatively, the following article has information on getting your iPhone serviced to repair the volume buttons:

     

    Service Answer Center - iPhone

    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • by Rachael777,

    Rachael777 Rachael777 Feb 6, 2014 12:29 PM in response to sheila_m.
    Level 1 (0 points)
    Feb 6, 2014 12:29 PM in response to sheila_m.

    Thank you! I have the 7.0.4 update although when I swipe up it still doesn't have the volume only the play buttons

  • by sheila_m.,

    sheila_m. sheila_m. Feb 7, 2014 11:23 AM in response to Rachael777
    Community Specialists
    Feb 7, 2014 11:23 AM in response to Rachael777

    Hello Rachael,

     

    Thank you for additional information.  It sounds like your Control Center looks similar to this:

     

    TS5180-ios7-control_center-001-en.png

     

    I recommend the following steps for an issue like this (you can skip any of the steps you have already taken):

    1. Verify that the volume is set to a level you would normally be able to hear.
    2. Ensure that there is nothing plugged in to the headset jack or the dock connector.
    3. If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
    4. Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
    5. If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
    6. If the iPhone is paired with a Bluetooth headset or car kit:
    7. Restart the iPhone.
    8. If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
    9. If the issue is not resolved after restoring the iPhone software, please contact Apple Support.

     

    You can find the full article here:

    iPhone: No sound or distorted sound from speaker

    http://support.apple.com/kb/ts5180

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • by themakeupbelle,

    themakeupbelle themakeupbelle Feb 15, 2014 8:53 AM in response to Rachael777
    Level 1 (0 points)
    Feb 15, 2014 8:53 AM in response to Rachael777

    Hi im a newbie here and i recently bought an iphone from a friend (wahh i know i should have bought it legitly but i wasnt paying that price sorry),

     

    I have a 32 GB Black Iphone 4s and theres a problem.

    Yesterday i decided i wanted music on my phone and decided to sync my phone to my itunes and computer..

     

    But lets backtrack first... Earlier in the day i decided to plug a (non iphone heaphone into the headphone port) and much to my ssureprise it worked (all ive ever dealt with is blackberry) unplugged the headphones and a few hours later this is where i synced my phone tried to play music an GASP nothing..in the music app the volume nubs are gray and cannot be moved left or right and no sound is being heard.. also when i tried to check to see if my ringer was going up and down it was displaying the little speaker but not the bar that moves. Read the discussions here and it seemed that we've all been screwed now i love my iphone and all its features only phone ive ever wanted but i would love this to be fixed.

     

     

    I have tried:

    Restting all setting

    Hard Reset

    Restore

    Restore from back

    Changing everything imaginable in Setting and nothing has worked

    Making a voicenote and i actually got sound and my ringer started to work! YAY right.. WRONG

    Cleaning it with nail polish removeer

    Brushing it with a brush

    Using a paperclip and scraping it

    *i did find some fluff but it came out*

     

    After a few futile attempts at trying to play videos and games with sound and getting nothing i have decided its time to put my tail inbetween my legs and hope that someone can help.

     

    Im not sure if was the type of headphones that i used or hat but i need help

     

    PLEASE REPLY I NEED MUSIC

    I AM ALSO A YOUTUBER AND FILM OFF MY IPHONE AND I NEED TO HEAR WHAT **** I AM TALKING AT THE END OF A VIDEO

     

    THANK YOU