Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot open book

Here is the problem

I can't open the book I bought some days ago.

I erased it and re download it but same message. Still missing

Any idea?

iPad, iOS 7.0.1

Posted on Feb 4, 2014 11:06 AM

Reply
1 reply

Feb 6, 2014 7:19 AM in response to Αρτεμις

Hello Αρτεμις,


It sounds like there is an issue with the book you purchased from iBookstore. You have taken some good troubleshooting steps already, and next, I recommend following the steps below to report this to the iTunes Store:


To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:

  1. Find the email receipt for your purchase.
  2. Click Report a Problem under the app that is having the issue.
  3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
  4. Click Report a Problem next to the item you are having an issue with.
  5. From the Choose Problem dropdown menu, choose the appropriate issue.
  6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
  7. Click Submit to have your issue reviewed.


You can find the full article here:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/ht1933


Thank you for posting in the Apple Support Communities.


Best,

Sheila M.

Cannot open book

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.