1 Reply Latest reply: Feb 6, 2014 1:33 PM by matt00
Marcus0 Level 1 Level 1

Album will not download. Shows as purchased


iPhone 5s, iOS 7.0.4
  • Level 5 Level 5

    Hey Marcus0,

     

     

    Thanks for the question, I understand how frustrating this may be. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

    However, if you are still having issues after reviewing the above information, please see this resource for infomration on reporting an issue with your purchase:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

    http://support.apple.com/kb/HT1933

     

     

    Thanks,

     

    Matt M.