HT202023: About in-app purchases

Learn about About in-app purchases
Ar95

Q: I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it

I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it

iPod touch, iOS 7.0.4

Posted on Feb 4, 2014 12:14 PM

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Q: I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't downlo ... more

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  • by varjak paw,

    varjak paw varjak paw Feb 4, 2014 2:27 PM in response to Ar95
    Level 10 (169,890 points)
    Feb 4, 2014 2:27 PM in response to Ar95

    First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPod. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:

     

    http://support.apple.com/kb/HT4213

     

    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:

     

    http://www.apple.com/support/itunes/contact.html

     

    They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).

     

    Good luck.