Why wont it let me download my pre-ordered album?

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Level 1

0 points

Why wont it let me download my pre-ordered album?

I've been trying to download the littemix salute (deluxe) album and i've had this album pre-ordered for around 2 months now, i have 18 dollars on my apple account so i have no idea why it wont download . It saids that i've 'purchesed' it already. So since it wouldnt download onto i my iphone i decided to try on my windows computer , i tried to download it onto my phone but it still wouldnt , a box would pop up saying do you want to download this pre-ordered album and i clicked 'yes' i finished my securty questions and it took me to my account info and it still didnt download . I tried to cancel the pre-order to see if i could try and rebuy it, it saids it's not preordered anymroe but in the itunes store it still saids its 'purchesed' PLEASE HELP I'VE BEEN TRYING TO FIGURE THIS ALL DAY!! thank you.

iPhone 4, iOS 7.0.3

Posted on Feb 4, 2014 12:16 PM

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Answer 1

matt00

Level 5

4,041 points

Feb 6, 2014 9:54 AM in response to jessicab1717

Hey jessicab1717,

Thanks for the question, I understand how frustrating this may be. The following article outlines the procedure of pre-orders and redeeming the download:

Downloading a pre-ordered item

When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

iTunes Store: About Pre-orders

http://support.apple.com/kb/HT5714

However, if you are still having issues after reviewing the above information, please see this resource for infomration on reporting an issue with your purchase:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933

Thanks,

Matt M.

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Answer 2

Oct 30, 2014 5:33 PM in response to matt00

There is no link in the email. This is so frustrating, i will never pre-order an album from itunes again.

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