i have had itunes on my computer for ever. now that that there was an update i can not open itunes or redownload it!

Do you get an error message when you try to open iTunes? If so, what does it say? (Precise text, please.)

It says failed to start because msvcr80.dll was not found and to reinstall the application but it will not resin stall

Then it says error7 windows error 126

🙂 Many thanks, that's perfect.

Try the following user tip with those ones:

Troubleshooting issues with iTunes for Windows updates

Apple mobile will not uninstall.

Try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:

Fix problems with programs that can't be installed or uninstalled

Still untuned will not download

Could you walk us through what's currently happening when you try to install iTunes?

I just click he download button. After several seconds a bar pulls up to save save as or cancel. I click save and it disappears. Then almost immediately another box pops up and says iTunes64setup_exe (12) couldn't be downloaded. That's all no error messages

Try downloading an installer from the Apple website using a different web browser:

http://www.apple.com/itunes/download/

If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

You could try installing another browser. Here's a link to the (free) Firefox download:

http://www.mozilla.org/en-US/firefox/new/

Here's a link to the (free) Chrome download:

https://support.google.com/chrome/answer/95346?hl=en

If you'd prefer not to install a different browser on your machine, perhaps try downloading and saving a copy of the installer to a different PC. (If you're on a 32-bit Windows system, try to download on a different 32-bit Windows system.) Copy the iTunesSetup.exe installer to an external hard-drive, or a large-enough thumb drive or burn it to a CD-R. Carry the installer back to your PC, copy the installer to your hard drive. (Don't run the install from the ExHD, thumb or CD-R.) Start the install by doubleclicking the iTunesSetup.exe file.

🙂 You're welcome! Glad you got things sorted out.