AirPort Express keeps disconnecting

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Level 1

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AirPort Express keeps disconnecting

My AirPort Express keeps disconnecting from my router for brief seconds and then reconnecting. It inhibits fast, consistent connections (streaming becomes very grainy and low-quality). I just downgraded my firmware to 7.6.3 to see if that was the issue. No dice. Still doing it. My modem is fine, and I get great connection wired straight in. But when I run through the AirPort, everything gets a bit slower and inconsistent. I don't have any errors showing on the device.

Any thoughts on how to fix this?

OS X Mavericks (10.9.1)

Posted on Feb 4, 2014 12:20 PM

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Answer 1

matt00

Level 5

4,041 points

Feb 6, 2014 8:59 AM in response to jsteingraber

Hey jsteingraber,

Thanks for the question, and great troubleshooting so far. Let’s perform a hard reset of your AirPort base station for troubleshooting purposes:

Resetting an AirPort base station FAQ

http://support.apple.com/kb/HT3728

Under what circumstances will I need to do a reset?

- Hard reset: Perform this reset for troubleshooting and resolving problems with an unresponsive device, or to troubleshoot network accessibility issues.

Thanks,

Matt M.

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Answer 2

pkass008

Level 1

0 points

Feb 9, 2014 12:34 AM in response to matt00

matt00,

I have the same problem as jsteingraber. I have tried a Soft reset, Hard reset, and a factory restore each with the same result... it only fixes the problem temporaily. I have tried downgrading the firmware on both my AirPort Extreme and AirPort Express as this problem on recenly began manifesting istself. I am beyond frustrated and it appears that I am not alone - there are several threads reakting to similar issues.

Thoughts?

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Answer 3

Apr 1, 2014 8:03 AM in response to pkass008

I have a dual band router - 2.4GHz and 5GHz. I switched to using entirely 5GHz and no more disconnection problems with my Airport Express from my devices. I have a two floor flat and am still getting good wi-fi signals throughout the flat. I was getting a lot of interference from neighbors. I am entirely on Apple with pretty updated hardware so everything can support 5GHz.

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