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iTunes store has not deleted old rental films

78 Views 1 Reply Latest reply: Feb 4, 2014 1:20 PM by zelous RSS
veganwitch Calculating status...
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Feb 4, 2014 1:13 PM

My husband has been trying to download a couple of movie rentals from the iTunes store onto our iPad. He keeps getting  download errors saying that we don't have enough storage space, despite dumping almost everything we've got on it. We have NO movies or TV shows on it, and yet iTunes is showing 6Gb worth of video in the status bar. I investigated with iExplorer and can see two movies that we rented from the iTunes store and watched weeks and weeks ago. They are no longer accessible through the iPad and without iExplorer I would not have even known they were there.

 

I know I can re-set to factory settings, but if I do I will lose two rented movies that I don't have room to download. Any ideas how I can delete the old films to make room for new ones? Many thanks.

iPad, iOS 7.0.4

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