I WOULD LIKE TO SCHEDULE AN APPLE CARE SERVICE APPOINTMENT

Ok and do you have a question

you aren't talking to apple. you need to schedule one yourself.

You can donwlaod the Apple Store app and setup a Genius Bar appointment at your local store.

Or do the same here -> http://www.apple.com/retail/

If you are not in the US you need to identify which country to be directed to the relevant country store list