New ipod nano detected but cannot be properly identified.

I have done all steps of the troubleshooting twice but not luck.

Doublechecking ... were those the steps from the following document?

iPod nano: Error message saying that iPod 'could not be identified properly'

Hi there - I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):

1) iTunes

2) Apple Software Update

3) Apple Mobile Device Support

4) Bonjour

5) Apple Application Support

Then you restart your computer.

Then you install the latest version of iTunes (which will reinstall all those things you uninstalled).

Then you restart your computer again.

Mine is working perfectly again now.

I hope it works for you,

Carmen.