HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
Pattyk91958
Level 1 (0 points)

Q: my touch screen on my ipod isnt working anymore

my touch screen on my ipod isnt working anymore i tried to do a hard reset where i hold all the buttons for 10 seconds and went on itunes to restore it and that didnt work what are my other options?

iPod touch (3rd generation), iOS 5.1.1

Posted on Feb 4, 2014 7:23 PM

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Pattyk91958

Q: my touch screen on my ipod isnt working anymore

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  • by AnaMusic,

    AnaMusic AnaMusic Feb 4, 2014 7:25 PM in response to Pattyk91958
    Level 9 (57,213 points)
    Feb 4, 2014 7:25 PM in response to Pattyk91958

    First try a Reset  ( No Data will be Lost )

     

    Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons

     

    If no joy... Try a Restore...

     

    1: Connect the device to Your computer and open iTunes.

     

    2: If the device appears in iTunes, select and click Restore on the Summary pane.

     

    Restoring  >  http://support.apple.com/kb/HT1414

     

    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.

     

    Note on Recovery Mode.

     

    You may need to try this More than Once... Be sure to Follow ALL the Steps...

     

     

    Once you have Recovered your Device...

     

    Re-Sync your Content or Restore from the most Recent Backup...

     

    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • by Pattyk91958,

    Pattyk91958 Pattyk91958 Feb 5, 2014 11:43 AM in response to AnaMusic
    Level 1 (0 points)
    Feb 5, 2014 11:43 AM in response to AnaMusic

    Thank you for you response I've tried all of that and the screens still not working everything turns on just can't use the screen to even slide the bar i reset it and restored it idk what else is left to do with it?

  • by AnaMusic,

    AnaMusic AnaMusic Feb 5, 2014 12:52 PM in response to Pattyk91958
    Level 9 (57,213 points)
    Feb 5, 2014 12:52 PM in response to Pattyk91958

    Pattyk91958 wrote:

     

    ...  idk what else is left to do with it?

     

    The Basic Troubleshooting Steps are:

     

    Restart... Reset... Restore from Backup...  Restore as New...

     

    If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...

     

    Be sure to make an appointment first...