Woo! Woo!
Level 1 (19 points)
iPad

Q: iTunes 11.1.4 will not recognize iPhone, iPad after Dell BIOS update

I suspect the problems everyone is having are related to the BIOS.  I am running a Dell XPS i7-3770 CPU @ 3.40 GHz 3.4 GHz with 24 GB RAM, 64 bit OS x64 based processor.  OS is Windows 8.1

 

I just updated my BIOS as suggested by Dell.  Now iTunes 11.1.4 will not recognize my iPhone or iPad.

 

My computer accesses the iPhone or iPad, but iTunes does not recognize them.

 

This was not a problem prior to updating BIOS.

 

Is there a fix or patch?

 

I have to sync my devices for work.

 

Please no baby-steps replies.  Have tried everything including removing devices from device manager and reconnecting to force driver update and try to force iTunes recognition.  None of that works.

 

Thanks!

iOS 7.0.4

Posted on Feb 5, 2014 9:20 AM

by Woo! Woo!,Solvedanswer
Woo! Woo! Woo! Woo!
Level 1 (19 points)
iPad
A:

Here is the fix from Waldo-E3 elsewhere in this forum.

 

Like I said, no baby steps answers please!

 

Kudos to Waldo-E3!

 

  RESOLVED...

 

Found these steps posted elsewhere by another and the solution worked for me...

1. Go to Windows 8.1 Control Panel. 

2. Go to Hardware and Sound; Devices and Printers; Unspecified (look for Apple Mobile Device USB Driver) 

3. Right-click, then select properties on the menu list. 

4. Select the "Hardware" tab at the top  When the properties dialog box opens, once more select properties on the lower right hand button. 

5. Under the "Driver" tab menu, the update driver button will be grey and unselectable here. So you need to select and click "Change Settings" button located near the lower left corner. 

6. Now you can click the "Driver" tab menu near the top, so you can see the "Update Driver" button. 

7. Select "Update Driver". 

8. Select and click "Browse my computer for driver software". 

9. For Windows 8.1 64 bit, it should be located in the folder: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.   

10. Click Next, and let the driver re-install. 

11. iTunes  11.1.4.62 should open automatically if your iphone is connected already

Posted on Feb 7, 2014 12:08 AM

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Q: iTunes 11.1.4 will not recognize iPhone, iPad after Dell BIOS update

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  • Helpful answers

  • by Woo! Woo!,

    Woo! Woo! Woo! Woo! Feb 6, 2014 9:50 AM in response to Woo! Woo!
    Level 1 (19 points)
    iPad
    Feb 6, 2014 9:50 AM in response to Woo! Woo!

    On February 4, 2014 I got a Dell pop up saying I needed to install an update that would update my BIOS.  In looking at my install log, it was actually a Windows Critical update.  I thought it was a Dell update because the usual Windows update pop up looks different.

     

    So my iTunes stopped working after I installed the February 4, 2014 Windows Critical update affecting BIOS.

  • by Woo! Woo!,

    Woo! Woo! Woo! Woo! Feb 6, 2014 10:23 AM in response to Woo! Woo!
    Level 1 (19 points)
    iPad
    Feb 6, 2014 10:23 AM in response to Woo! Woo!

    I did not upgrade iTunes (it was already 11.1.4) until AFTER iTunes stopped working after I installed the Windows Critical Update.  I then deleted and reinstalled iTunes as part of my attempts to trouble shoot the issue.

     

    I also just restored my computer to the point before the Windows Critical Update.  Did not help which did not surprise me.

     

    Does anyone know when the 11.1.4.62 update came out?  If it came out around February 4 or 5, maybe that is the culprit instead of the Windows Critical Update.

     

    I did the Windows Critical Update on February 4, 2014.  I did not try to sync my devices until February 5, 2014.  I last synced my devices around Februery 1 or 2, 2014.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 6, 2014 10:26 AM in response to Woo! Woo!
    Level 9 (58,092 points)
    iPhone
    Feb 6, 2014 10:26 AM in response to Woo! Woo!

    When you removed and reinstalled iTunes, did you follow the instructions in this support document exactly? http://support.apple.com/kb/HT1923  If not, then follow these steps exactly, as doing it any other way will just compound your problems. After reinstalling iTunes, connect the phone., It should work after that. Plus, there have been some issues between the latest version of iTunes and Windows. Either way, this should take care of your problem.

  • by Woo! Woo!,Solvedanswer

    Woo! Woo! Woo! Woo! Feb 7, 2014 12:08 AM in response to Woo! Woo!
    Level 1 (19 points)
    iPad
    Feb 7, 2014 12:08 AM in response to Woo! Woo!

    Here is the fix from Waldo-E3 elsewhere in this forum.

     

    Like I said, no baby steps answers please!

     

    Kudos to Waldo-E3!

     

      RESOLVED...

     

    Found these steps posted elsewhere by another and the solution worked for me...

    1. Go to Windows 8.1 Control Panel. 

    2. Go to Hardware and Sound; Devices and Printers; Unspecified (look for Apple Mobile Device USB Driver) 

    3. Right-click, then select properties on the menu list. 

    4. Select the "Hardware" tab at the top  When the properties dialog box opens, once more select properties on the lower right hand button. 

    5. Under the "Driver" tab menu, the update driver button will be grey and unselectable here. So you need to select and click "Change Settings" button located near the lower left corner. 

    6. Now you can click the "Driver" tab menu near the top, so you can see the "Update Driver" button. 

    7. Select "Update Driver". 

    8. Select and click "Browse my computer for driver software". 

    9. For Windows 8.1 64 bit, it should be located in the folder: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.   

    10. Click Next, and let the driver re-install. 

    11. iTunes  11.1.4.62 should open automatically if your iphone is connected already

  • by sarahcereal,

    sarahcereal sarahcereal Feb 8, 2014 2:10 PM in response to Woo! Woo!
    Level 1 (0 points)
    Feb 8, 2014 2:10 PM in response to Woo! Woo!

    This was incredibly helpful! I've been sitting on this problem for over a week (mostly out of laziness). Thanks so much Woo! Woo!!

  • by Psyonic,

    Psyonic Psyonic Feb 13, 2014 6:56 PM in response to Woo! Woo!
    Level 1 (0 points)
    Feb 13, 2014 6:56 PM in response to Woo! Woo!

    THANK YOU SOOO MUCH for posting

    This was a very quick fix for me and I am very grateful for the time you have saved me

    I have a dell, also did the bios update etc.

    BRILLIANT

    thank you

  • by Cardsfn13,

    Cardsfn13 Cardsfn13 Feb 17, 2014 7:32 PM in response to Woo! Woo!
    Level 1 (0 points)
    Feb 17, 2014 7:32 PM in response to Woo! Woo!

    I dont have a dell, I actually have an HP but this worked just like you said it would. 

    Thank you soooooo much for putting this fix out there.  No more little scares from my devices.

  • by Martha243,

    Martha243 Martha243 Feb 17, 2014 7:58 PM in response to Woo! Woo!
    Level 1 (0 points)
    Feb 17, 2014 7:58 PM in response to Woo! Woo!

    Thank you so much! Your solution helped resolve the issue.

  • by GT1974,

    GT1974 GT1974 Feb 24, 2014 2:07 PM in response to Woo! Woo!
    Level 1 (0 points)
    Feb 24, 2014 2:07 PM in response to Woo! Woo!

    Wonderful info.  Saved me from insanity w/ my iPod (which I use every night to help w/ my insomnia.

     

    THANKS MUCH!!

  • by Awkwardly_Nice,

    Awkwardly_Nice Awkwardly_Nice Apr 20, 2014 1:43 PM in response to Woo! Woo!
    Level 1 (5 points)
    Apr 20, 2014 1:43 PM in response to Woo! Woo!

    Omg thank you so much!!!

    You're a life saver!

  • by Sephi77,

    Sephi77 Sephi77 Dec 1, 2014 11:07 PM in response to Woo! Woo!
    Level 1 (0 points)
    Dec 1, 2014 11:07 PM in response to Woo! Woo!

    I found a new fix! My iphone 4s would connect and disconnect rapidly, over and over again, and wouldn't show up under the usb spots in device manager, and wasn't under portable devices - that is, until I plugged my ipod in and then my iphone! Suddenly it started working and my itunes found it and I'm syncing like mad!

     

    I hope this helps someone else!