yokomelbourne
Level 1 (0 points)

Q: I cannot remember the user password.

the associated apple ID is not known either so I cannot use the apple ID to reset. the help section said if you type wrong passwords three times and the option of using apple ID will come up but mine doesn't. can anyone help me?

Posted on Feb 5, 2014 10:59 AM

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yokomelbourne

Q: I cannot remember the user password.

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  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Feb 5, 2014 12:14 PM in response to yokomelbourne
    Level 9 (52,793 points)
    Mac OS X
    Feb 5, 2014 12:14 PM in response to yokomelbourne

    If you have 10.6 or earlier:

     

    http://support.apple.com/kb/HT1274

     

    If you have 10.7 or later:

     

    http://support.apple.com/kb/HT6022

     

    Ciao.

  • by dominic23,

    dominic23 dominic23 Feb 5, 2014 12:16 PM in response to yokomelbourne
    Level 8 (42,122 points)
    Mac OS X
    Feb 5, 2014 12:16 PM in response to yokomelbourne

    Sometimes you have to enter  the wrong password 4 times.

     

     

    OS X 10.7 Lion, 10.8 MountainLion & 10.9 Mavericks

     

    Reset Password using Recovery HD

     

    Boot into Recovery Partition.

    Start the computer,then press and hold down command and R keys to start into recovery partition.

    When you see the Apple logo, release the keys.

    Wait until  OS X Utilities window shows up.

     

    Move the mouse to the menubar at the top and click "Utilities", then select "Terminal"

    from the drop down.

     

    Terminal window will appear.

    Type in   resetpassword   and press enter on the keyboard.

    Leave the Terminal window open.

     

    Reset Password Utility window will open with Macintosh HD selected.

    Select the user account from the popup menu box.

    Enter a new password.

    Reenter the new password for the user.

    Enter a hint.

    Click the "Save" button.

    Click  in the menubar and select Restart.