Q: When I plug in my iPhone, iTunes freezes and crashes, what is going on?

I've tried uninstalling and reinstalling iTunes, as well as restoring my iPhone to factory settings. But whenever I plug in my phone, itunes crashes. It works with other programs but I've ran out of ideas. Anyone had this problem before?

iPhone 5c, iOS 7.0.4

Posted on Feb 5, 2014 3:23 PM

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by matt00,

matt00 Feb 7, 2014 12:52 PM in response to Shunamoney
Level 5 (4,015 points)

Feb 7, 2014 12:52 PM in response to Shunamoney

Hey Shunamoney,

Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following resources may provide a solution:

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717

Thanks,

Matt M.
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