1 Reply Latest reply: Feb 8, 2014 7:54 AM by matt00
o0OFionaO0o Level 1 Level 1 (0 points)

I pre-ordered a book quite some time ago for $9.99, and was available for purchase on Feb 6 2014. My credit on iTunes have already been deducted due to this purchase, but when I visited the iBooks store to download this book it said I'd have to buy the book (again)! Is this a technical problem, or a scam? What should I do?

  • Community Specialists Community Specialists (4,010 points)

    Hey o0OFionaO0o,

     

     

    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.