HT201471: Identify your iPad model
Learn about Identify your iPad model
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Helpful answers
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Feb 6, 2014 7:30 AM in response to Trish1980by Texas Mac Man,Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
Downloading Past Purchases from the iTunes Store, App Store and iBooks Store
http://support.apple.com/kb/ht2519
Cheers, Tom