HT201413: Resolve issues between iTunes and third-party security software
Learn about Resolve issues between iTunes and third-party security software
Q: I can't restore ipod touch : error 1...
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Feb 8, 2014 2:15 PMby pedro d,Hello there, marinetteled.
The following Knowledge Base article goes over the error message you are seeing and provides some recommendations:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Particularly:
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
If the issue persists, this article may prove to be useful as well:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
