TS4268: iOS: Troubleshooting FaceTime and iMessage activation

Learn about iOS: Troubleshooting FaceTime and iMessage activation
jmitchell12
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Q: Unable to send an imessage to australian number.

My Sisters are in australia and they have an australian SIM card. I am able to receive her imessages but am unable to send her one back, Only gives me SMS option. Everyone else is able to send and receive imessages from her.
I don't know why my phone won't let me. I have no issues sending them anyone else. thanks.

iPhone 5s

Posted on Feb 6, 2014 8:41 AM

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jmitchell12

Q: Unable to send an imessage to australian number.

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  • by pedro d,

    pedro d pedro d Feb 8, 2014 11:45 AM in response to jmitchell12
    Community Specialists
    Feb 8, 2014 11:45 AM in response to jmitchell12

    Hello there, jmitchell12.

     

    The following Knowledge Base article offers up some great in-depth troubleshooting recommendations for the issue you're describing:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    Particularly:

    If you are still unable to send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Verify that the contact you are attempting to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and re-create the contact in the Contacts application. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.