DontFordTheRiver
Level 1 (0 points)

Q: ATV dropping AirPlay streaming music

I just bought a new ATV, and when I use AirPlay to stream music it gives me about 3 seconds of playback and then goes silent even as my 2012 MacBook Air shows that the song is still playing through the ATV. Using my iPhone gave the same issue. The ATV is a week out of the box. Any ideas?

Apple TV

Posted on Feb 6, 2014 9:35 AM

by DontFordTheRiver,Solvedanswer
DontFordTheRiver DontFordTheRiver
Level 1 (0 points)
A:

I resolved it by getting Comcast to put my Arris modem/router in bridge mode and getting my Airport set up. Probably should have done that from the very first, but I didn't realize just how woeful the Arris router is.

Posted on Feb 8, 2014 3:22 PM

Close
DontFordTheRiver

Q: ATV dropping AirPlay streaming music

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 6, 2014 9:38 AM in response to DontFordTheRiver
    Level 10 (104,521 points)
    Apple TV
    Feb 6, 2014 9:38 AM in response to DontFordTheRiver

    Welcome to the Apple Community.

     

    The following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

  • by DontFordTheRiver,Solvedanswer

    DontFordTheRiver DontFordTheRiver Feb 8, 2014 3:22 PM in response to DontFordTheRiver
    Level 1 (0 points)
    Feb 8, 2014 3:22 PM in response to DontFordTheRiver

    I resolved it by getting Comcast to put my Arris modem/router in bridge mode and getting my Airport set up. Probably should have done that from the very first, but I didn't realize just how woeful the Arris router is.

  • by leefromwisconsin,

    leefromwisconsin leefromwisconsin Aug 28, 2014 9:35 AM in response to DontFordTheRiver
    Level 1 (0 points)
    Aug 28, 2014 9:35 AM in response to DontFordTheRiver

    AirPlay works for low single digit minutes then drops.

     

    Completely resolved.  After tying everything from turning mirroring off to trying every device - 2 iphones and 2 ipads - with no resolution, hard wiring the ATV to my Netgear router solved the problem.  Makes sense that since no device would work it must be something common to all devices.  You shouldn't have to do that from ATV but I chalk it up to apples proprietary arrogance - AirPlay and ATV don't like going through a non-Apple wireless router.  I know that sounds silly by that's the kind of stuff Apple does which is why I have resisted EVERYTHING apple until about 18 months ago.  I prefer an industry standard that all can use, not their proprietary BS.  (Dont bash me - that distracts from the technical forum).

     

    However it's still mysterious because even though my A/V receiver is similarly hard wired to the router, AirPlay wold not work through my receiver's AirPlay function.  ***?  I have no answer for this.. 

  • by chezmay,

    chezmay chezmay Oct 18, 2014 2:42 PM in response to DontFordTheRiver
    Level 1 (0 points)
    Oct 18, 2014 2:42 PM in response to DontFordTheRiver

    I had this problem for a couple of years with different MacBooks and iDevices streaming to an Apple TV. The music would play for a few minutes then drop for a few seconds or more, then come back for no obvious reason. I finally spent a few hours digging in to the problem, and I think I have it beat. My ATV was always hardwired to my Airport Extreme base station (in a different part of the house). We have two other Airport Express base stations to extend the network. They were connected by wifi, not hardwired to the base station. I know this isn't the recommended setup, but I didn't realize how much trouble it was causing. I rearranged the Express devices so that one is hardwired (on the same switch as the ATV) to the base station. I removed the other Express from the network. This seems to have fixed the problem. In addition to eliminating (or at least greatly reducing the AirPlay dropouts), the new arrangement seems to have improved the wifi coverage in the house, so I only need one Express now. BTW, before I changed the wifi network, I also turned off Bluetooth on the MacBook, and that helped a lot (though didn't completely fix the problem). I haven't tried turning it back on yet.