HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
arpanr
Level 1 (1 points)

Q: Manual upgrade of iPad2 (A1396) is failing with 3194

Hello,

 

I tried to update my iPad2 from iOS 5.0.1 (9A405) to iOS 7.0.4 manually, I downloaded the restore file for A1396 and ran a manual update, but the installation is failing with 3194 error. Using latest iTunes (11.1.4.62) & iTunes is also allowed in firewall settings (Symantec Endpoint protection). I'm using a Lenovo Thinkpad i5 Win 7 64 bit for connecting to my iPad2. Once I could see the error details that was sent to Apple - it had some log message that some hash code is not matching. Did anyone come across similar situation/ error? Any help will be highly appreciated, thanks.

 

Regards

iPad 2, iOS 7.0.4

Posted on Feb 6, 2014 12:24 PM

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arpanr

Q: Manual upgrade of iPad2 (A1396) is failing with 3194

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  • Helpful answers

  • by Demo,

    Demo Demo Feb 6, 2014 1:24 PM in response to arpanr
    Level 10 (95,986 points)
    iPad
    Feb 6, 2014 1:24 PM in response to arpanr

    Resolve specific iTunes update and restore errors - Apple

    Resolve communication issues

    Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.

     

    Common errors: 1004, 1013, 1638, 3014, 3194, or 3000-3999. These alerts refer to gs.apple.com, say "There was a problem downloading the software", or say the "device isn't eligible for the requested build"

     

    Configure your security software


    Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.

     

    Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.

  • by arpanr,

    arpanr arpanr Feb 7, 2014 2:53 AM in response to arpanr
    Level 1 (1 points)
    Feb 7, 2014 2:53 AM in response to arpanr

    Hi,

     

    I think my DNS servers are doing the address translation, so does not seem like a hosts file/ lookup issue. Below is the nslookup output; albeit I'm not sure if there is any issue with the translated ip address.

     

    As I mentioned earlier, iTunes is in the "Allowed" list of applications in my local firewall configuration.

     

    Once iTunes sent the error details to Apple, I did not save the file, my bad. But I remember seeing an error text in the file which complained of a hash code mismatch. Does this ring any bell to anyone? BTW, my model is A1396 - IPad 2, wifi, 3G GSM, 16 GB

     

    C:\Users\IBM_ADMIN>nslookup gs.apple.com

    Server:  dnsdel.mantraonline.com

    Address:  202.56.230.5

     

    Non-authoritative answer:

    Name:    gs.apple.com.akadns.net

    Address:  17.171.36.30

    Aliases:  gs.apple.com

  • by arpanr,

    arpanr arpanr Feb 10, 2014 12:32 PM in response to arpanr
    Level 1 (1 points)
    Feb 10, 2014 12:32 PM in response to arpanr

    Hello,

     

    I could grab the error text - apologies for posting such a large text. Any idea why I'm getting below problem?

    ==================================================================

    2014-02-11 01:52:14.162 [4084:ff8]: restore library built Jan  7 2014 at 02:02:33

    2014-02-11 01:52:14.162 [4084:ff8]: iTunes: iTunes 11.1.4.62

    2014-02-11 01:52:14.240 [4084:ff8]: iTunes: Current software version: 9A405

    2014-02-11 01:52:14.240 [4084:ff8]: iTunes: Software payload version: 10B329 (option key)

    2014-02-11 01:52:14.240 [4084:ff8]: iTunes: Using MobileRestore state machine

    [20:25:10.0194] Changing state from 'Idle' to 'Restoring'

    [20:25:10.0194] Performing preflight on booted OS device...

    [20:25:10.0256] device reports an incompatible baseband key hash information

    [20:25:10.0287] amai: AMAuthInstallBasebandSetParame

    tersWithUpdaterOutput: baseband updater output: <CFBasicHash 08307680 [0184907C]>{type = mutable dict, count = 4,
    [20:25:10.0287] entries =>
    [20:25:10.0287]     2 : <CFString 0440ADB8 [0184907C]>{contents = "ChipID"} = <CFNumber 08389190 [0184907C]>{value = +80, type = kCFNumberSInt32Type}
    [20:25:10.0287]     4 : <CFString 043B00A8 [0184907C]>{contents = "Nonce"} = <CFData 08377F00 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
    [20:25:10.0287]     5 : <CFString 082CB890 [0184907C]>{contents = "CertID"} = <CFNumber 08387318 [0184907C]>{value = +257, type = kCFNumberSInt64Type}
    [20:25:10.0287]     6 : <CFString 04372990 [0184907C]>{contents = "ChipSerialNo"} = <CFData 082C81C8 [0184907C]>{length = 12, capacity = 12, bytes = 0x<<<<<<<<ICCID>>>>>>>190c}
    [20:25:10.0287] }
    [20:25:10.0287]
    [20:25:10.0287] amai: AMAuthInstallBasebandSetParametersWithUpdaterOutput: manifest dict not found
    [20:25:10.0287] amai: _AMAuthInstallBasebandCheckForParameterChange: goldCertID changed
    [20:25:10.0287] amai: _AMAuthInstallBasebandCheckForParameterChange: nonce changed
    [20:25:10.0287] amai: AMAuthInstallBasebandSetParametersWithUpdaterOutput: bbParameters changed, triggering bbfw re-personalization
    [20:25:10.0303] requested restore behavior: Erase
    [20:25:10.0303] requested variant: Erase
    [20:25:11.0631] amai: AMAuthInstallBasebandCreateMeasurements: Using set ChipID 0x00000050 to measure
    [20:25:11.0694] amai: AMAuthInstallBasebandICE3MeasureRamPsi: Version = 0x0002000d
    [20:25:11.0694] amai: AMAuthInstallBasebandICE3MeasureRamPsi: PartialDigest = <CFData 043AAD70 [0184907C]>{length = 28, capacity = 28, bytes = 0x<<<<<<<<ICCID>>>>>>>982bbdde4911 ... <<<<<MEID>>>>>a8}
    [20:25:11.0694] amai: AMAuthInstallBasebandICE3MeasureEbl: Digest = <CFData 04397FE0 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
    [20:25:11.0694] amai: AMAuthInstallBasebandICE3MeasureFlashPsi: Version = 0x0002000d
    [20:25:11.0694] amai: AMAuthInstallBasebandICE3MeasureFlashPsi: PartialDigest = <CFData 043799D0 [0184907C]>{length = 28, capacity = 28, bytes = 0x<<<<<<<<ICCID>>>>>>>294ad600c21a ... <<<<<MEID>>>>>77}
    [20:25:11.0694] amai: AMAuthInstallBasebandICE3MeasureFlashPsi: SecPack Digest = <CFData 07FFED88 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
    [20:25:11.0928] amai: AMAuthInstallBasebandICE3MeasureModemStack: Digest = <CFData 07FC9600 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
    [20:25:11.0928] amai: AMAuthInstallBasebandICE3MeasureModemStack: SecPack Digest = <CFData 043D0B20 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
    [20:25:11.0928] amai: BbfwReaderFindAndCopyFileData: failed to find bbfw item "world.fls": File error
    [20:25:11.0959] amai: _AMAuthInstallBundleSetBasebandKeyHashes: setting (from build manifest): BbProvisioningManifestKeyHash = <CFData 0838AAC8 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
    [20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is True
    [20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 043C1820 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 04406D68 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 082F08A0 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 07F094A0 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 043FE7E0 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0959] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 082C26A8 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 082E8B08 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 083917E0 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 08300AF8 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 043B65E8 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 04406060 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 08380998 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 0838F2B0 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging" Digest = "<CFData 043B7D68 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 0833F628 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 0439EDA8 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 08355628 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 07E99940 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 083907F8 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [20:25:11.0975] amai: BbfwReaderFindAndCopyFileData: failed to find bbfw item "Options.plist": File error
    [20:25:11.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 043F1B10 [0184907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
    [20:25:11.0975] amai: AMAuthInstallRequestSendSync: SSO function returned NULL, SSO disabled.
    [20:25:11.0975] amai: AMAuthInstallDebugWriteObject: debug object written: file://localhost/C:/DOCUME~1/ARPANR~1/LOCALS~1/Temp/PerC.tmp/amai/debug/tss-req uest.plist
    [20:25:13.0928] amai: tss_submit_job: HttpQueryInfo returned 200
    [20:25:13.0928] amai: tss_submit_job: error from server=94 (This device isn't eligible for the requested build.)
    [20:25:13.0928] amai: kAMAuthInstallRequestCacheLocalizedTssError: cached server error text: (3194) This device isn't eligible for the requested build.
    [20:25:13.0928] amai: AMAuthInstallRequestSendSync: failed tss submission: This device isn't eligible for the requested build.
    [20:25:13.0928] amai: AMAuthInstallApCreatePersonalizedResponse: server request error: This device isn't eligible for the requested build.
    [20:25:13.0928] amai: AMAuthInstallBundlePersonalizePartial: failed to create ap ticket
    [20:25:13.0928] failed to personalize the restore bundle: This device isn't eligible for the requested build.                                                                                                                                                                                                              
    [20:25:13.0928] AMRAuthInstallDeletePersonalizedBundle
    [20:25:14.0115] Restore completed, status:3194
    [20:25:14.0115] Failure Description:
    [20:25:14.0115] Depth:0 Error:Personalization failed
    [20:25:14.0115]    Depth:1 Error:Personalization failed