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Helpful answers
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Feb 6, 2014 8:44 PM in response to Carmarie1811by sberman,See the note at the bottom here:
http://support.apple.com/kb/HT3519
Certain SIM cards enable TTY as explained above.
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Feb 6, 2014 8:48 PM in response to sbermanby Carmarie1811,I did see that on my search for an answer. But it says "from a carrier not found on the list" - my carrier is tmobile and IS listed. So it doesn't seem like that's the issue.