Apple Event: May 7th at 7 am PT
i was trying to unintall locklizard using cleanmymac 2 like 10 mins ago, wonder why it uses more than 40 gigbyte of my disk. now it deleted all my files and restored all my settings, i lost ALL my files...
havent do time machine for a while, how can i recover my files? anyone, PLEASE HELP!!!
MacBook Air, OS X Mavericks (10.9.1)
Only from the latest Time Machine backup. Also, stop using CleanMyMac, that software causes more problems then good as you just found out.
many thanks to your quick reply cbs20, is there any third party software i can use to recover my files?
ive been using cleanmymac for quite a long time, its all doing well, with free upgrades, unlike istat have to pay for upgrade, i believe its because locklizard caused this problem, piece of advise here everyone, do not ever use locklizard, the icon even looks like a malware!
I concur with cbs20 that CleanMyMac is both worthless and dangerous. I stongly recommend that it not be used.
I have never used nor tested LockLizard so I can't say from personal experience but after read what it does it sounds like much less of a candidate for your problems then CleanMyMac does. All it does is encrypt PDF files whereas CleanMyMac rumages around in your system.
I suggest you download EtreCheck from http://www.etresoft.com/etrecheck
After install EtreCheck run it and publish the report here so that we can analyze it for you.
Allan
thank you very much indeed Allan, here is the report though i do not see how this will be any helpful. i setted up time machine with my external hhd however i cannot recover from it, this means literally i have lost all my works for the past three years. i also tried a few third party recovery apps, all failed to restore my files
guess it's time to say goodbye to the past
Hardware Information:
MacBook Air (13-inch, Late 2010)
MacBook Air - model: MacBookAir3,2
1 2.13 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 320M - VRAM: 256 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 1:14:28
Disk Information:
APPLE SSD SM256C disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
's Macbook Air (disk0s2) /: 250.14 GB (215.45 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. FaceTime Camera (Built-in)
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
com.rim.driver.BlackBerryUSBDriverInt (0.0.97)
Problem System Launch Daemons:
Problem System Launch Agents:
[System] com.paragon.NTFS.notify.plist 3rd-Party support link
Launch Daemons:
[System] com.bjango.istatmenusdaemon.plist 3rd-Party support link
[System] com.cleverfiles.cfbackd.plist 3rd-Party support link
[System] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
[System] com.rim.BBDaemon.plist 3rd-Party support link
Launch Agents:
[System] com.bjango.istatmenusagent.plist 3rd-Party support link
[System] com.paragon.updater.plist 3rd-Party support link
[System] com.rim.BBAlbumArtCacher.plist 3rd-Party support link
[System] com.rim.BBLaunchAgent.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
[not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
User Login Items:
SmartDaemon
iTunesHelper
Dropbox
Box Sync
Internet Plug-ins:
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
FUSE for OS X (OSXFUSE) 3rd-Party support link
Paragon NTFS for Mac ® OS X 3rd-Party support link
Bad Fonts:
None
Old Applications:
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
Time Machine:
Time Machine not configured!
Top Processes by CPU:
5% WindowServer
3% EtreCheck
1% SystemUIServer
0% BBLaunchAgent
0% mds
Top Processes by Memory:
53 MB com.apple.IconServicesAgent
45 MB SystemUIServer
33 MB Dock
29 MB EtreCheck
29 MB WindowServer
Virtual Memory Information:
2.62 GB Free RAM
630 MB Active RAM
178 MB Inactive RAM
350 MB Wired RAM
196 MB Page-ins
0 B Page-outs
Check to see if CleanMyMac simply put the deleted stuff into your Trash (without emptying it). If it did there is a chance you may be able to save your documents.
Hi David,
That's the issue we've already located on our test labs. Locklizard app assigned user's home folder as its own default folder and while user was uninstalling that app, it marked user`s folder for uninstall, too. We've already fixed that issue and really sorry for that one.
hi macpaw support
is there any chance i can recover my documents, even parcially? i lost ALL my research works which i conducted during the past 3 years.
David, yes, there is chance. Please contact the support team via support@macpaw.com - they are informed about your situation and need more details.
You haven't backed up data in 3 years?!!!!
You could try a data recovery like this.
http://www.prosofteng.com/products/data_rescue.php
In the near future, go out and purchase a high quality external hard drive for data backups.
Instead of using OS X 's Time Machine app, which I kinda loathe, make data clones to the external drive using a data cloning app like Carbon Copy Cloner or Super Duper.
Cloning data to an external drive will give that drive the ability to boot from in an emergency. Your Mac will be able to be booted and run off of an external drive.
The type of connection of an external hard drive is yours to choose. The types of data transfer connections your Mac can use are USB 2.0/3.0, Thunderbolt or FireWire 400/800. If you want a hard drive that has a faster, continuous throughput of data and the possibilty of running your iMac from an external hard drive (in the event your Mac's internal hard drive fails or data becomes corrupt and your Mac system won't boot to the Mac's internal drive) opt for a Thunderbolt or FireWire drive. If none of this is important to you, then get a hard drive that uses a USB 2.0/3.0 connection, instead.
David,
These types of apps, while they appear to be helpful, can do too good a job of data "cleanup" causing the potential to do serious data corruption or data deletion and render a perfectly running OS completely dead and useless leaving you with a frozen, non-functional Mac.
Plus, these types of apps aren't really necessary.
They really aren't.
There are manual methods to clear off unnecessary data off of your Mac that are safer and you have complete control over your Mac and not just leave a piece of auto cleaning software in charge of clearing off data off of your Mac.
These particular style of "cleaning" maintenance apps, as you have witnessed, have the potential of causing serious OS X and data issues outweighing the implied good and benefits these types of hard drive or memory "cleaning" apps are written to do.
Plus, the software company's that write these apps make it hard to easily uninstall these apps if something DOES go wrong and these apps work in a way where you have no recovery or revert function to return your Mac back to its former, working state in the event something does go wrong.
It is best to never download and install these types of apps.
As you have just learned the hard way, The risk to your system and your precious data is too great a risk!
Do,not ever use these tyoes of apps, again.
AND, get a good backup plan this time.
Good Luck to you!
Your terrific software did its damaged, yet, again!
This is what all of us, who are detractors of your software, have been telling you since you started coming to these forums.
AND this OP is not an isolated case and and his case is yet, another variation of how your app can completely delete, at random, the wrong data.
These Mac computer support community forums a riddled with the damage yours and any other auto drive "cleaning " apps have...the very real potential of doing...random and catastrophic data destruction.
Your app creates far too many serious problems and issues than it solves.
This OP is just another victim in a long, long chain of victims to this kind of software.
Hi Michel, thank you for your concern. I have two external drives and had latest Time Machine backup on early January. I usually had mutiple backups on different internal/external drives as well as in cloud storage.
HOWEVER
after reinstalled the os x 10.9 i transffered all my files to my mac and deleted all my backups as i was reorgnise my files. cleanmymac deleted all my documents along with locklizard before i could backup again.
i could not find my Time Machine backups since i had backup on external drive which i also uses on pc, and i guess i might have deleted the backup file.
dropbox informed me that they only keep your files for 30 days after you deleted unless purchase upgrades.
SO
i suppose that sometimes you just cant fight against the DESTINY.
uninstall locklizard using cleanmymac, delete all my files and personal setting
