Can't find photos and videos after I updated phone as new.

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edwin114 Author

Level 1

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Can't find photos and videos after I updated phone as new.

How can I get all my photos and videos back.

iPhone 5, iOS 7.0.4

Posted on Feb 7, 2014 8:57 AM

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Answer 1

JimHdk

Level 7

28,880 points

Feb 7, 2014 9:20 AM in response to edwin114

Presumably you created a iTunes or iCloud backup before erasing your iPhone with "Restore as new". If so, restore to that backup.

See http://support.apple.com/kb/ht1766

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Answer 2

edwin114 Author

Level 1

0 points

Feb 7, 2014 11:25 AM in response to JimHdk

I believe it's suppose to automatically back up because that's how I have set it up, and even if you don't restore from a backup, it should be there but mine is completely gone.

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