iTunes 11.1.4.62 Hangs on Sync Step 2

After upgrading to the newest iTunes version, my iPad hangs on step 2 (preparing to sync ... sometimes step 3, syncing email -- which is odd since I don't have email hooked up to my iPad).


Have tried all of the basic troubleshooting steps -- restarting, rebooting. As a last ditch I tried a factory reset. Big mistake since now I can't resync anything -- movies, music, apps. Basically dead in the water (which is normal. It seems like ever second or third update kills a phone or two).


The other thing I noticed is that even though I have iTunes set up to avoid automatically syncing. IT does so anyway. So, there's no way to have the iPad hooked up to iTunes without it bogging down in an endless sync.

iPad 2, iOS 7.0.4, Windows 7

Posted on Feb 7, 2014 10:14 AM

Reply
2 replies

Feb 9, 2014 6:50 AM in response to chd3143

Hello, chd3143.


Thank you for visiting Apple Support Communities.


Normally this indicates system information changes are being applied on the iOS device. However, this could be related to security software conflicts. It also can be related to any other mobile device software like BlackBerry or Motorola. I would recommend going through the troubleshooting steps in the article below and if any old mobile device software is installed, uninstall them.


iTunes: Troubleshooting security software issues

http://support.apple.com/kb/ts3125


Cheers,


Jason H.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes 11.1.4.62 Hangs on Sync Step 2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.