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compressor sw is crashing all the time

Hello, after the update on my compressor sw the application is all the time crashing and never working. I made a de-installation of final cut pro and also of the compressor sw and installed it again...without success!!!

Have you faced the same problem and is there a solution in place?


Best regards, Daniel

Mac Pro, Windows 7, NTFS partition

Posted on Feb 7, 2014 2:42 PM

Reply
3 replies

Feb 9, 2014 10:37 AM in response to Cheese69

Hello Cheese69,




The following article provides troubleshooting steps that can help get Compressor working correctly.


Compressor 4: Troubleshooting Basics

http://support.apple.com/kb/TS3894


If your'e still having issues with Compressor, this next article provides steps that can help you isolate the source of the issue.


OS X Mavericks: If an app freezes or quits unexpectedly

http://support.apple.com/kb/PH13975




Cheers,

Allen

Feb 10, 2014 11:54 PM in response to Cheese69

Hi Dan, in addition to the other posts, can you provide more detail about the circumstances.....?

sw the application is all the time crashing and never working.


What is your workflow make you distribution or transcode? When you have this Compressor.app V4.1 errors, are you:

  1. using the "Send to compressor" from Motion 5 or FCPX10.1?
  2. adding files to make a BATCH in compressor.app
  3. SUBMITTING the batch to compressor.app V4,1
  4. does the batch job prang (fail/crash) when it gets going?


Can you supply the RELEVANT PARTS of any compressor.logs and system.log (please don't dump loads of lines in here.. just the relevant ones)


Any obvious errors form the compressor.app V4.1 UI?


Post your results for others to see.


warwick


Hong Kong

compressor sw is crashing all the time

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