Club Penguin has stopped working on iMac and Macbook in all browsers.. help!

Question

Club Penguin has stopped working on iMac and Macbook in all browsers.. help!

I'm totally confused. My daughter plays Club Penguin regularly with no problems. For some reason tonight it stopped working on both the iMac and Macbook. We've tried Chrome, Safari, and Firefox. It's been several hours and I have confirmed with other people that it's working just fine on their computers (including Macs). I have reset our internet, reset both computers numerous times, cleared browsing history and cache. I can't think of anything else. I've also checked on those websites that tell you if a site is down or if it's just a problem with your computer, and I've confirmed that the site is up and running. Flash Player is up to date. I'm at a complete loss. I can't get on ANY Clubpenguin.com site... the help site, etc., NOTHING. I can get on play.clubpenguin.com oddly enough, but after it says "Loading" it just goes blank. Otherwise, any other page just says "Connecting..." forever like it's trying to connect and then eventually times out.

Posted on Feb 7, 2014 10:15 PM

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Answer 1

rkaufmann87

Level 10

148,458 points

Feb 8, 2014 8:29 AM in response to happymamabeth

If this is the only site you are having issues with then first run Software Update, and install any updates for your computer. BTW what version of OS X is installed on your computer???

If that does not work you can restart in Safe Mode, this will clear some caches. To do this hold down the Shift Key when you hear the startup tone and wait until a progress bar appears and then let it fully boot. Then restart normally and test.

Finally if that does not help then in Safari - Reset Safari.... and check all the boxes and reset.

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Answer 2

Feb 9, 2014 8:20 PM in response to rkaufmann87

I was running Mountain Lion, but I just upgraded to Mavericks and it's still not working. I ran a virus-scan, and it was clear. I have already cleared caches. Software is all updated (and has been, that was one of the first things I tried).

I just think it's really strange that it stopped working on BOTH my iMac and Macbook at the same time. All browsers (Safari, Firefox, and Chrome). But it's working for other people?

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