Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My audio does not work on anything other than movies I have downloaded to my Apple TV and the navigation sounds on the menu. If I try to play audio from anything else, Netflix, Radio, Airplay it does not work. Can anyone suggest anything please?

on anything other than movies I have downloaded to my Apple TV and the navigation sounds on the menu.


If I try to play audio from anything else, Netflix, Radio, Airplay it does not work. Can anyone suggest anything please?

Apple TV, iOS 6.0.2

Posted on Feb 8, 2014 4:17 AM

Reply
3 replies

Feb 8, 2014 4:33 AM in response to LornaE

Welcome to the Apple Community Lorna.


Have you tried adjusting the "Audio Out" and the "Dolby Digital" settings in settings > audio and video? It may be worth trying several combinations of these settings, although typically it is the "Dolby Digital" setting that causes most problems for users.


If you are using a sound system/receiver, make sure that you have correctly mapped the input port on your sound system to the output, if you are unsure about how to do this, refer to the manual that came with your sound system.


Have you tried playing various content sources (i.e. podcasts, music, iTunes Store video, other video etc), do you have the same problem with all types of content? If you use optical you might also check that you can see a red light at the end of your optical audio cable. Is your optical audio cable plugged straight into your sound system, or does it go through a switch or other device?


If the problems persist, try the following steps, check whether things are working after each step where appropriate, before trying the next.


  1. Restart the Apple TV (Settings > General > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Reset the Apple TV (Settings > General > Reset > Reset all settings)
  4. Restore the Apple TV (Settings > General > Reset > Restore)

My audio does not work on anything other than movies I have downloaded to my Apple TV and the navigation sounds on the menu. If I try to play audio from anything else, Netflix, Radio, Airplay it does not work. Can anyone suggest anything please?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.