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Elite Keylogger Pro - Will not Unhide and Password is now incorrect?

Hi all,


So I recently bought the mac bundle from StackSocial that gave a bunch of really nice apps etc, well one of them was Elite Keylogger Pro. I have never used one but I write alot and I have read that a lot of people use them to keep backups of their stuff. So I decided to install it and when prompted Invisible or Visible, I thought (apparently inccorect haha) that having it be invisible would be cool so I clicked that. I entered a password two times slowly as to make sure I got it right, which I did (this password was also written down), and then another screen came up with "type the secret word unhide to unhide to program, try this now" as I tried to practice everything went away and now I am at a loss as to how to get it back. If I try to install over it, it says I have Elite Keylogger Pro 1.2 installed and I must enter a password to open it. Apparently my password doesn't work, I have even tried typing the password slightly wrong as if I hit the wrong key next to the one I wanted ETC. I have contacted support however they just told me to restart my computer........... so no help (I had already tried this first). Does anyone here know how I can find these files manually, or what they might be called? I really dont want to have to use a Time Machine backup to install everything back.


Thanks!

MacBook Pro (15-inch Mid 2010), Other OS

Posted on Feb 8, 2014 6:32 AM

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Posted on Feb 12, 2014 7:43 AM

Hello. I had similar issue 2 weeks ago. Just contact the developers and ask them to send you password recovery utility, it would be helpful. Cheers!

5 replies

Feb 13, 2014 2:39 AM in response to DylanS04

Hi Dylan,


We double-checked our support mailbox and do not seem to find any problematic replies that you mentioned above. You definitely should just email us (support@widestep.com), and we will gladly help you out with Elite Keylogger for Mac. Please note that the default secret word for Elite Keylogger is "unhide", the password that you chose is used to get into Elite Keylogger to review the recorded logs, and is the second level of protection. You do not unhide Elite Keylogger with your password.

May 15, 2014 12:23 AM in response to widestep

Hi there, seem to have the same issue. Cannot use the unhide password to unhide the app, the password window/icon do not appear. Irrespective of where i type the password. Reinstall also doesn't help (though reinstall does recognise that the app is running and that it's paid version). Rebooting doesn't help. Also sent email to your support separately. Please help.

May 15, 2014 1:32 AM in response to Gilly Ham

Hi Gilly, are you using your "Unhide password" or "App password" to unhide your Elite Keylogger installation? You should use your "App password" to unhide, and then the "Unhide password" to verify yourself and get into Elite Keylogger. Typing your "App password" in Finder should definitely let you in. Otherwise, please, email us.

Elite Keylogger Pro - Will not Unhide and Password is now incorrect?

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