I am having ongoing connection problems with the Clash of Clans app which means that I lose battles, resources or boost times. This results in a loss of gems which I have purchased but will not be refunded as they will not accept responsibility.

We are not Apple employees. We are just other users like you trying to help others with technical problems. If you truly believe that it is the game itself, then you have to work it out with the developers.

One way that you might check the issue to be sure, would be to try playing the game using another WiFi network. If the game works OK with another network, then it can't be the game itself. Are you losing your WiFi connection with any other apps? Is there any pattern at all to this behavior?

I wish that I had a better answer for you, but since I don't, I can at least keep your discussion active by responding again. Hopefully somebody else that plays this game will contributes their thoughts at some point.

Same problem here. I just bought an iPad mini, and it works fine with all other games that I have but clash of clan. Hope someone can provide a solution for this problem.

Hi everyone. I just started having this problem with both Boom Beach and Clash of Clans. I'm wondering if there was a resolution to your problems from earlier this year. Any feedback would be greatly appreciated.

I'm having the same problem with my iPhone 6 PLus. I don't ever have the problem on my iPad. Both use same google/GameCentre accounts and both use the same wifi connection. CoC support does not respond to requests for help. If anyone finds something please post here.

So Apple replaced my phone but the problem did not go away so they replaced my sim card and it fixed the issue.

Having same issue with iPad mini in clash of clans with wifi. Would love a clear resolution.

Its a mantience break

Its a mantience break

This is an issue with the game, not your device. I had a similar issue playing this game, but being a developer, I decided to take a look under the hood, so I fired up Clash of Clans on an emulated iPhone via iOS simulator on my macbook pro, and played a game while hardwired into the modem via ethernet, and used Charles Proxy to monitor the requests back and forth. Despite being hardwired into blazing fast internet through an actual ethernet cable (which rules out any misconfigured router settings; I wasn't even using a router, I was using the modem directly), the game was still timing out frequently. Charles Proxy revealed that the outgoing request rate was consistent, but the response rate was terrible. This indicates that either their servers are horribly overburdened, or there is a core flaw in their concurrency code, and the game itself just can't handle as many players as it is currently supporting. Eventually the pings back and forth fall out of sync and the game kicks you. This appears not to be an issue on 4G or LTE because they ping at a slower rate, which gives their server time to keep up.

This is most likely also why their support team is not helpful. If they cannot fix the issue and restore everything people lose because of it, they won't really make any money whatsoever.

What does that mean for you exactly? Basically don't give them another dime until they fix the problem. If people keep paying them, they never will.

I Know this is an old post but was wondering if anyone has had any help?

I Play clash of clans, boom beach and now clash Royale and they ALL have these connection issues when every other game works absolutely fine!

It is VERY frustrating.

I Play on both iPad and iPhone and they have the same problems at the same time of day.😠

I can't believe its over two years since this problem occurred and it's still prevalent.

I keep getting the wifi signal within the game to say that my wifi has been disconnected. And it's always inside this game. I use the 6s Plus. And still no solution .. come on!!

If you have more than one device (iPhone + iPad) try going to Settings--->iTunes & App Store and under automatic downloads, turn off updates. I had the same issue and this seems to have resolved it. Have a nice day!