HT201317: My Photo Stream FAQ

Learn about My Photo Stream FAQ
hiou
Level 1 (0 points)

Q: Help! With photostream?

I recently bought a 5C and my photos don't appear in my photostream. I have a blank folder named "Activity" and it looks like my photostream is still attached to my old 3GS. Have deleted 3GS but still nothing. Anyone?

Posted on Feb 8, 2014 9:40 AM

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hiou

Q: Help! With photostream?

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  • by ariel s,Helpful

    ariel s ariel s Feb 10, 2014 7:40 AM in response to hiou
    Level 4 (1,702 points)
    Feb 10, 2014 7:40 AM in response to hiou

    Hi hiou,

     

    Thanks for using Apple Support Communities.  This article has steps you can take to troubleshoot Photo Stream:

     

    iCloud: My Photo Stream troubleshooting

    http://support.apple.com/kb/ts3989

    I don't see photos in My Photo Stream on my iOS device.

    • From the Home screen, tap Settings > Wi-Fi. Make sure that Wi-Fi is turned on and your device is connected to a wireless network. If necessary, troubleshoot your Internet connection on your iOS device.
    • From your Home screen, tap Settings > iCloud > Photos (Photo Stream on a device using iOS 6) and make sure that My Photo Stream is turned on.
    • Ensure that the Camera app is closed on the device that took the photo. Photos will not upload from an iOS device to My Photo Stream until the Camera app is closed.
    • Ensure that your iOS device has not fallen below 20% battery power. To preserve battery life, Photo Stream downloading and uploading are disabled when the battery reaches this threshold. Downloading and uploading will resume once you charge your device and the battery charge is greater than 20%.

     

    Cheers,

    - Ari