HT201205: Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch
Learn about Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch
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Feb 10, 2014 12:59 PM in response to Michael Decampby jason269,Hello, Michael Decamp.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting steps that I would recommend trying when experiencing this issue.
Bluetooth troubleshooting
If you are using Bluetooth to connect another device to your Personal Hotspot and you are unable to connect to the Internet, try the following steps:
- Verify that your Bluetooth connection is active and discoverable:
- Mac OS X: Click the Bluetooth icon in the menu bar and ensure it is set to be Discoverable. If you do not see the icon in the menu bar, open System Preferences > Bluetooth and select "Show Bluetooth status in the menu bar".
- Windows: Choose Start > Control Panel and open Bluetooth Devices. Under the Options tab select "Show the Bluetooth icon in the notification area". Then click the Bluetooth icon in the notification area and ensure it is set to be Discoverable.
- iOS devices: Tap Settings > Bluetooth and verify that Bluetooth is on and the bottom of the screen says "Now Discoverable". Stay on this screen until pairing is complete.
- Pair your device with iPhone or iPad (3rd generation) Wi-Fi + Cellular. (You will be prompted to confirm an identical Pin Code appears on both devices, but you do not need to enter it.)
- iPad or iPod touch: Locate the device that is sharing Personal Hotspot in Settings > Bluetooth and tap the device to begin the pairing process.
Note: You cannot share your cellular data connection with another iPhone using Bluetooth. - Mac OS X: Open System Preferences > Bluetooth. Click "Set Up New Device" and follow the onscreen instructions.
- Windows: Click the Bluetooth icon in the Notification area (system tray), select "Add a Bluetooth Device", and follow the onscreen instructions.
- iPad or iPod touch: Locate the device that is sharing Personal Hotspot in Settings > Bluetooth and tap the device to begin the pairing process.
- Connect to the network using the steps for your operating system:
Mac OS X
Windows
- If you are unable to connect:
- Turn Bluetooth off and on for both devices that are trying to connect.
- If the issue persists, try removing the pairing records from both devices and then pair again:
- iPad or iPod touch: Remove the Bluetooth pairing record by tapping
to the right of the device and then tapping "Forget this Device". - Mac OS X: Open Bluetooth Preferences, select your iOS device name, then click the minus icon in the bottom of the list to remove it. Restart your computer.
- Windows: Click the Bluetooth icon in the Notification area (system tray), select Show Bluetooth devices, select your iOS device name, and click the Remove button. Click OK and restart your computer.
- iPad or iPod touch: Remove the Bluetooth pairing record by tapping
- Restart the iOS device.
iOS: Troubleshooting Personal Hotspot
http://support.apple.com/kb/ts2756
Cheers,
Jason H.
- Verify that your Bluetooth connection is active and discoverable:
