I just got an iTunes card when I went to redeem it it said it was invalid what do I do, I just got an iTunes card when I went to redeem it it said it was invalid what do I do

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I got a iTunes card it said it was invalid code. What do i do?

Posted on Feb 8, 2014 4:22 PM

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8 replies

Feb 8, 2014 5:01 PM in response to Natnat1107

Contact iTunes Store Support

If you can't read the code or are still having issues redeeming your gift card, contact iTunes Support:

  1. Go to the iTunes Store support page and choose your country.
  2. From the menu on the left, choose Contact Support.
  3. Click Contact iTunes Store Support.
  4. Follow the instructions.

iTunes Store Support may ask you to send these things:

  • Image of the front and back of your gift card
  • Sales receipt showing when your card was purchased
  • Serial number from your gift card


You can find the serial number on the back of your gift card. Depending on the type of card you have, the number might appear in different places. Here are some examples:

User uploaded file

Serial number begins with “GCA

User uploaded file

Serial number begins with “60

User uploaded file

Serial number begins with “60” (Australia Gift Cards)

User uploaded file

Serial number begins with “EPY

User uploaded file

Serial number begins with “PBH

If you need help with an iTunes Gift code from Facebook, contact Facebook Help.

Feb 8, 2014 5:57 PM in response to Natnat1107

Did you purchase this card in the country where you are trying to use it?


If you can’t redeem your iTunes Gift Card or code

http://support.apple.com/kb/HT6021


Redeeming iTunes Gift Cards and content codes

http://support.apple.com/kb/ht1574


Purchasing an iTunes Gift Card for use in another country

http://www.ilounge.com/index.php/articles/comments/purchasing-an-itunes-gift-car d-for-use-in-another-country/



If all else fails, take the card and receipt back to where you bought it.


 Cheers, Tom 😉

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I just got an iTunes card when I went to redeem it it said it was invalid what do I do, I just got an iTunes card when I went to redeem it it said it was invalid what do I do

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