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Question: iPhone 5s doesn't play the assigned ringtone.

Hi All,


I just recently got an iPhone 5s, upgraded from my iPhone 4.


Yesterday, I created some custom melodies in Garage Band (on the iPhone itself) and exported them as ringtone sounds. Ringtone export is possible from Garage Band.


I assigned the sounds to what I wanted: Ringtone, Text, Calendar, Email, Reminders . . . etc . . . in the main 'Sounds' menu. I did not assign any sounds to specific contacts.


Yesterday, the sounds worked perfectly when someone tried to call, text, or even send a meeting request.


Today, however, the iPhone 5s is using the default sounds it uses from the factory settings.


The odd thing is, the main 'Sounds' menu still shows my custom sounds assigned. And, when you try to assign them again you do hear the preview. So the sounds seem to be present on the iPhone 5s.


I noticed that when you assign any of the internal sounds, they work properly.


What is it, all of sudden, about my custom sounds that the iPhone 5s doesn't like? They worked yesterday and not today.


HELP!



- Adrian

iPhone 5s, iOS 7.0.4

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Answer:

Okay, I fixed it.


I ended up having to do a RESET ALL in the General menu. This ended up resetting all of my preferences and notifications. But, when I changed my sounds, they worked. I had my wife send me a text and the proper sound played.


Now I need to spend an hour setting all my preferences again. :p


But I still don't know what would have caused this behaviour. If it happens again, and I can figure out what it was that caused it. I'll definitely post it.

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Dec 1, 2015 1:26 PM in response to marsi00 In response to marsi00

Before you do this, make sure you know your wifi password.

I WAS having the same problem on a 5s iOS 9.0.2 with a purchased ringtone selected for a text message. This simple fix worked for me:

Go to settings/general then scroll down to the bottom of the page. Click on Reset, then "Reset Network Settings". All this does is exactly as it says: it only resets your network (wifi) settings.

it will ask you for your iPhone password then it will ask you if you are sure. Click yes.

your phone will reboot, then you will have to re:enter your wifi password.

after doing this, my selected text message ringtone worked as it did before.


I have no idea why this would work but it did. If ever I have any unusual errors etc., this is always my first go to, to try and fix and very often it does The job.

A Big shoutout to the Today in iOS podcast hosted by Rob Walch for this tip that has saved me much grief over the years.

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Feb 8, 2014 4:46 PM in response to marsi00 In response to marsi00

Try going into Settings>Notification Center, and check the individual areas you are trying to change. It seems that settings in Notification Center can override changes in Sounds, and sometimes will not reflect the changes you made there.

Feb 8, 2014 4:46 PM

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Feb 8, 2014 4:59 PM in response to marsi00 In response to marsi00

What troubleshooting have you tried? Have you tried a reset on the phone? It does not affect data. Just hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. See if that corrects your issue.

Feb 8, 2014 4:59 PM

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Feb 8, 2014 5:29 PM in response to ChrisJ4203 In response to ChrisJ4203

Thanks once again.


Just tried the hard reset and no dice.


I checked to see if the sounds were assigned, they are. I got my wife to text me. The sounds are still playing the factory set sounds.


I have a feeling that it has to do with the ringtones I from Garage Band.


All of the other factory sounds can be assigned . . . and they work.

Feb 8, 2014 5:29 PM

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Feb 8, 2014 6:05 PM in response to marsi00 In response to marsi00

Might I have to sync with iTunes?


I just noticed . . . I brought over some of my old ringtones (from iTunes) that I created a long while ago - for my iPhone 4.


They show up and work when assigned.

Feb 8, 2014 6:05 PM

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Feb 8, 2014 7:06 PM in response to ChrisJ4203 In response to ChrisJ4203

Okay, I fixed it.


I ended up having to do a RESET ALL in the General menu. This ended up resetting all of my preferences and notifications. But, when I changed my sounds, they worked. I had my wife send me a text and the proper sound played.


Now I need to spend an hour setting all my preferences again. :p


But I still don't know what would have caused this behaviour. If it happens again, and I can figure out what it was that caused it. I'll definitely post it.

Feb 8, 2014 7:06 PM

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Feb 16, 2014 9:28 AM in response to ChrisJ4203 In response to ChrisJ4203

Okay . . . it has happend again!


My phone has randomly started to play the factory set ringtones and text tones - even though I have other tones selected. No idea why.


Again, all my ringtone and alert tones are set to my desired settings - but they do not play. My desired tones are little melodies that I created and exported as ringtones from Garage Band on my iPhone.


I don't want to have to do a reset all again - it's going to take way too long to setup my custom settings.


Why does this happen?

Feb 16, 2014 9:28 AM

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Apr 20, 2014 5:30 PM in response to marsi00 In response to marsi00

Hi!


I have the exact problem on my iPhone 5S. I delete the ringtone and re-export it from GarageBand iOS to get it working. After a while, it goes back to factory settings.


As far as I know, all my other custom ringtones do have this problem except the ones created by GarageBand iOS and export directly to iPhone.


Help?

Apr 20, 2014 5:30 PM

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May 11, 2014 12:56 AM in response to marsi00 In response to marsi00

Iv had exactly the same issue and iv found something interesting on this it seems that most of the tutorials are misleading getting you to set the amount of bars to 30 which isnt 30seconds. When creating a tone of any length make sure the amount of bars does not exceed 30 seconds. The easiest way is to time your tone with a stopwatch and to be sure stop at 28seconds. I found for my ringtone 13bars was 30seconds but it will vary depending on songs tempo i assume. So set bar length accordingly and your tones should now work indefinitely hope that helped its been doing my head in for weeks :)

May 11, 2014 12:56 AM

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May 19, 2014 11:57 AM in response to marsi00 In response to marsi00

Hi I don't know you resolved your problem, but i will tell how i did it anyway. (It might help somehow)


I had the same problem as you today. I sent my new ringtone to my iphone. Even though i chose that song when receiving my emails, it was my old ringtone that was playing.


After reading and applying all the help on this discussion board and failing. i tried one last thing.


I usually use my Itunes to transfer and back up my files. So before i hooked up my iphone to my computer, I went to the "sounds" or "ringtone" panel on my Itunes app. (Sorry if i use wrong terms. I'm using another language interface for Itunes). Found the sound that was causing me problems (my old ringtone) and deleted it from Itunes but not the computer.


I then synced it again and I made sure my new ringtone was designated for my emails in the sound tab and notification center of my iphone. And it works.


I then, re-added my old ringtone to Itunes. And next time i will sync it again. Hopefully, it will still be the new ringtone playing on my emails.


Best of luck

May 19, 2014 11:57 AM

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Jun 4, 2014 9:16 PM in response to marsi00 In response to marsi00

So happy I finally found a thread on this. This has been happening since my iPhone 5 and continued to the 5s. I have been to the apple store 10 times (give or take a visit), been through 3 iPhone 5S's and reset all settings/DFU restore multiple times. I have even reported the problem to Apple 2 times with no response. I'm tired of going to the apple store because all they do is reset all settings or DFU restore, this fixes the problem for a few days at most. Hopefully this thread reaches Apple. I'm a diehard Apple fan but I have been seriously considering looking into a HTC OneM8.

Jun 4, 2014 9:16 PM

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Question: iPhone 5s doesn't play the assigned ringtone.