HT201304: Use Restrictions on your iPhone, iPad, and iPod touch

Learn about Use Restrictions on your iPhone, iPad, and iPod touch
jakeflaherty
Level 1 (1 points)

Q: Clash of Clans, in app purchases

A game, Clash of Clans, allowed my son to make purchases without requiring a password. Until today I have always had to enter a password for any purchases in the app store. When I checked my settings, restrictions were off. I suspect that when I upgraded my phone, my previous restrictions were changed without any action taken by me. How can I get Apple to refund my money. Supercell, the makers of Clash of Clans have passsed responsibility off to Apple.

Thanks

iPhone 4S, iOS 7.0.4

Posted on Feb 8, 2014 5:16 PM

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jakeflaherty

Q: Clash of Clans, in app purchases

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  • by mario49,

    mario49 mario49 Feb 11, 2014 8:00 AM in response to jakeflaherty
    Community Specialists
    Feb 11, 2014 8:00 AM in response to jakeflaherty

    Hello jakeflaherty,

     

    Thanks for using Apple Support Communities.

    For more information, take a look at:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

    http://support.apple.com/kb/ht1933

     

    To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    iTunes Store: About In-App Purchases

    http://support.apple.com/kb/ht4009

     

    Some examples of In-App Purchases are bonus game levels, maps, experience points, subscriptions, and recurring services. You must enter your password to make an In-App Purchase.

     

     

    Have a nice day,

    Mario