lahteb
Level 1 (0 points)

Q: Apple TV "not" connected

I was able to rent a movie through iTunes, but now I am getting messages that my ATV2 is not connected to the network/Internet. I have restarted and unplugged my ATV. I have reconnected to the network. I have logged out of and into my iTunes account. I have restarted my modem and wi-fi. It still won't work. Strangely, despite the alleged lack of connectivity, it will still show me previews of movies.

 

I am at a loss. Any ideas?

AppleTV 2

Posted on Feb 8, 2014 6:02 PM

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lahteb

Q: Apple TV "not" connected

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  • Helpful answers

  • by mario49,

    mario49 mario49 Feb 11, 2014 6:56 AM in response to lahteb
    Community Specialists
    Feb 11, 2014 6:56 AM in response to lahteb

    Hello lahteb,

     

    Thanks for using Apple Support Communities.

    For more information, take a look at:

     

    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS4546

     

    If you can see your Wi-Fi network, but you are unable to connect to it

    1. Restart your Apple TV: Choose Settings > General > Restart.
    2. If you can connect to the Internet using an Ethernet connection, verify that your Apple TV is using the latest software by choosing Settings > General > Software Update. If your Apple TV can be updated, install the update and test again.

     

    Apple TV (2nd and 3rd generation): Restoring your Apple TV

    http://support.apple.com/kb/ht4367

     

    Restoring your Apple TV to factory settings

    1. On Apple TV, choose Settings > General > Reset, and then click Restore.
    2. Your Apple TV will restore to factory settings and will download and install the latest Apple TV software. This process may take some time.

     

    Have a nice day,

    Mario