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Firefox is frozen on my Macbook Air

209 Views 1 Reply Latest reply: Feb 8, 2014 10:19 PM by PlotinusVeritas RSS
brookepenney Calculating status...
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Feb 8, 2014 10:07 PM

The X icon is not available to quit firefox, and neither is the "force Quit" option. Will not allow me to shut down my computer because firefox is open

MacBook Air, iOS 7.0.4
  • PlotinusVeritas Level 6 Level 6 (13,610 points)
    Currently Being Moderated
    Feb 8, 2014 10:19 PM (in response to brookepenney)

    go to help menu in Firefox  >  troubleshooting information >  RESET Firefox

     

     

    this will reset to Firefox default, however you wont loose bookmarks, but will loose addons IF you have any.

     

     

    if you cannot force quit, you can shut down and restart.

     

    what were you doing on firefox to cause that?

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